Got cheated on ASOS returns

2.2 / 5
32% of users recommend this
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anjali6's review of ASOS -


“Got cheated on ASOS returns”

Written on: 30/05/2014 by anjali6 (1 review written)

I ordered a big shipment (~$450 worth of clothes) in April. I returned more than half the items in May, but when I got my return confirmation, only some of the items were listed, and one of the items I didn't return was listed as a return. My refund was $250 instead of $350. I tried contacting them, but there is no easy way to do that on the website. So I left a query on the website, and received an email saying they'd get in touch with me. This was 9 days ago. There is no phone number on the website to call. I really like the clothes, and I would continue to be a customer, but this is such a huge rip off and the customer support is atrocious. I can't really afford to order from here again. I was so happy with the affordable maternity clothes, but now I'm to tell all my friends to avoid ordering from here.

  • maternity clothing ~$450

    Goods purchased & cost

  • On time


  • Customer Service

  • Quality of website

  • Value For Money's Response to anjali6's Review

Written on: 30/05/2014

Hey anjali6, Thank you for the feedback. Our returns are extremely easy to follow, making you returning items to us a piece of cake. If anything happens like this you can always contact our customer care team. We're always on hand to aid you when you need it. I appreciate that you contacted us straight away about this. But we are really busy right now and may take a little longer getting back in touch with you. But we will aways get to you and help you out with anything! When making a return we always recommend grabbing a copy of your returns receipt. This will your proof of return. As a return is your responsability when you send it back this will proof that t was sent by you. Sometimes when we receive your package we won't process it all at once. It can take up to 72 hours for the whole order/s to get refunded, so it's always best to allow this time to pass. ASOS Scott

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Anjali6's reply to's Comment

Written on: 30/05/2014

Thank you for your quick reply. My return was received on May 10. I waited a few days to see if the rest of my return would be processed, but it wasn't. I contacted the customer care team on May 21. I still haven't heard anything yet. It's been longer than 72 hours, and my refund was already given to me in my bank. I am very worried that there is a $100 discrepancy between what I returned and what I was refunded. Is there a phone number I can call to talk to someone about this?

Reply to this comment's reply to Anjali6's Comment

Written on: 30/05/2014

I'm sorry Anjali6 but we don't have a phone number for you to call. I completely understand your concern here. We never leave a customer unsatisfied, so I promise that we will get to you and help you out with this. You can email us through our help page, talk be me on Facebook and even at @ASOS_HereToHelp on Twitter by sending us over a direct message. Once again I'm so sorry for the delay, but we will have this sorted for you soon. ASOS Scott

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