appalling service

2.2 / 5
32% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

runner1066's review of ASOS -


“appalling service”

Written on: 21/05/2014 by runner1066 (1 review written)

ordered a cream dress and paid £80. I received a black nighty worth £14. I returned the item the same day suing the return slip and recorded delivery. 10 days later and having received no communication I tried to call the help line. after 2 attempts and 25 minutes waiting I was told could not help me; I need to email them. I would not trust this company with my money again!

  • cream dress £80

    Goods purchased & cost

  • Still waiting


  • Customer Service

  • Quality of website

  • Value For Money's Response to runner1066's Review

Written on: 22/05/2014

I'm really sorry for the experience you've had shopping with us, it's not the norm for us to send the wrong items out and we should have been able to sort this out for you at the time. Please do get in touch using the Help & Contact Page on the website, DM us via Twitter or private message us through Facebook and we'll be able to get this resolved for you. ASOS Gayle

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Runner1066's reply to's Comment

Written on: 23/05/2014

I have finally received aknowledgement that you have received the returned item 11 days after it was returned. Still waiting for the correct goods.The delay is unnacceptable and you have done nothing to change my mind about this company. As for it not being the norm, there are many comments on this site which suggest it is!

Reply to this comment's reply to Runner1066's Comment

Written on: 23/05/2014

I'm pleased to hear we've now received the item you returned and the dress you ordered is now on the way. We deal with anything that comes into the warehouse within 1 working day and email as soon as we've done it so you know what's going on and you should have received an email letting you know the delivery date for your dress, but, if you have any other queries, please do get in touch. ASOS Gayle

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