received a wrong item

2.2 / 5
32% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Julijana's review of ASOS -


“received a wrong item”

Written on: 19/05/2014 by Julijana (1 review written)

I write to you on 16 May,but you didn't answer me,i wrote again today on the oficial site but again nothing,.
I received a green t-shirt today,but my order was a asos mono belted mac.
I am very disappointed because I waited, and finally got something else,something that i didn't ordered.I'm your regular customer, it will ask you to be fair and send me the coat which i paid for.
Please, be more careful in the future, and i will ask you to solve the problem as soon as possible,and to answer me.I sent the wrong item back to you on 17 of may.
Down in attachment i will send a picture with the order that i received today.
Best regards
Julijana Gjorgievska

  • Goods purchased & cost's Response to Julijana's Review

Written on: 20/05/2014

Hey Julijana, I'm so sorry for the delay in us getting in touch with you. We'll a little busy at the moment but we're working hard to get round to everyone. I'm so sorry to hear that we sent you an incorrect item. This is an extremely rare occurrence for us. If you could contact us via our Facebook we'll be able to help you out with this or even direct message @ASOS_HereToHelp and we'll be able to get the right item sent out to you. Once again I'm sorry for this and any hassle that this has put you through. ASOS Scott

Reply to this comment
Report this review
Was this review helpful? 0 0