Placed 2 orders, both undelivered

2.2 / 5
32% of users recommend this
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Nuanalog's review of ASOS -


“Placed 2 orders, both undelivered”

Written on: 28/03/2014 by Nuanalog (1 review written)

Waited a month on first order and asked for a refund. No explanation given.

2nd order now approaching a month. Wrote customer service on failed order, they said all they can offer is an apology. I was told to wait 2 weeks and if not there contact them back. That leaves a paying customer another month with nothing to show for.

Posted a warning to future consumers on their Facebook page which was taken down immediately.

No accountability on ASOS for delivering purchased goods, and definitely no one there making things right.

If you have a problem, contact them, leave a review, and follow up with the Trading Standards Institute (BBB equivalent in the UK). 

  • 300

    Goods purchased & cost

  • Still waiting


  • Customer Service

  • Quality of website

  • Value For Money's Response to Nuanalog's Review

Written on: 31/03/2014

Hi, I'm so sorry to hear this - this isn't what we like to hear at all. Please can you pop all the details over to us in a Facebook message or you can tweet us, and we'll take a closer look at this for you. ASOS Julia

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