Worse Experience Ever!

2.2 / 5
32% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

crippler87's review of ASOS - www.asos.com


“Worse Experience Ever! ”

Written on: 15/03/2014 by crippler87 (2 reviews written)

I have ordered 2 item with delivery before 1 PM on Saturday 15th March. I have received the tracking Number and the message from DPD courier that the parcel will be delivered before 10:50. I have tracked the delivery through the website and at 10:40 the driver was very close to my address. Then after 5 minutes appeared the following Message:

"Sorry, your parcel could not be delivered as your DPD driver could not find your address; we will update you here shortly"

So I have called the courier Customer Service on 11:05 AM and they said that the driver could not find the address and will be delivered on Monday

1. This courier always used to delivery from asos exactly the same address every fornight

2. Why after my phone call the driver did not come back in order to delivery the item ?

3. The driver has my phone number, if really could not find the addres, why did not contact me?

At this point, I assume that the Item has never been dispached and this is a proper scam between Asos and the courier.

Plus, Asos does not have a Customer service and they do not care after they have received your money. This is a shame due to I have spent 360 Pounds in less than 3 months

I will make sure that no one will use anymore this website, as they are not serious.

Also, everything that you see on asos.com you can find easily on amazon.com . Plus, they have a proper customer service and they make sure that you will receive your order in time, otherwise they are ready to help you!

  • 61 GBP

    Goods purchased & cost

  • Still waiting


  • Customer Service

  • Quality of website

  • Value For Money

Asos.com's Response to crippler87's Review

Written on: 17/03/2014

Hey crippler87, Sorry to hear about your experience. So that we can help you out with this, please could you contact us via our Facebook or tweet us at @ASOS_HeretoHelp. We'll then look into this further for you. ASOS Ramana

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Asos.com's Response to crippler87's Review

Written on: 26/03/2014

Hey, I'm so saddened to hear of your latest ASOS experience. Let me re-assure you that we are a legit company and this is not a scam. We have 24/7 customer service, even on Christmas day, I'm sorry to hear that you feel differently. Was your order delivered on the Monday? If you would like to talk more on this, please send me over a private message on Facebook or you can tweet us. ASOS Chantelle

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