awful service

2.2 / 5
32% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Kristina13's review of ASOS -


“awful service”

Written on: 04/02/2014 by Kristina13 (1 review written)

the service provided by ASOS is really awful. I ordered a cardigan, which WAS in stock at that moment. However, after some (!) days, they sent me an email, something like "sorry the item is out of stock". I didn't get even a small compensation (like discount) for inconveniences caused! just a cold electronical "sorry"... ASOS, why don't you check items before you take money?! your service is really awful. i don't think, i will get back to your internet shop.

  • cardigan, which i haven't received....

    Goods purchased & cost

  • Customer Service

  • Quality of website

  • Value For Money's Response to Kristina13's Review

Written on: 05/02/2014

Hey Kristina13, I'm really sorry that we couldn't send you the cardigan you ordered. We have had some technical issues with this lately, which we have no fixed - phew! If you send us over a tweet (@ASOS_HeretoHelp) or send us a message through Facebook, we can look into this and chat more. ASOS Chantelle

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