Parcel allowed to be accepted & signed by other, horrible!

2.2 / 5
32% of users recommend this
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ronaldlm's review of ASOS -


“Parcel allowed to be accepted and signed by other,...”

Written on: 20/12/2013 by ronaldlm (1 review written)

Parcel delivered to the wrong address twice, signed by two other person (clearly not me), NO ID CHECKING?!
Numerous emails, calls and a lot of effort just to track down the parcel myself. Prompt reply by ASOS customer service but not very helpful at all (except for Peter and Gabby from the customer service team). But horrible experience! They need to change their local courier agent in Australia. Horrible courier!

  • $140

    Goods purchased & cost

  • Up to a week late


  • Customer Service

  • Quality of website

  • Value For Money's Response to ronaldlm's Review

Written on: 06/01/2014

Hey, I'm so sorry to hear that your parcel was delivered to the wrong address, that's really not cool. So we can look into this further please pop all the order details over in a message via the 'contact us' section on the website. I can then see what went wrong and make sure all your feedback is passed on to our logistics team and our courier in Australia. ASOS Sarah

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