HORRIBLE customer service for a package I NEVER received

2.2 / 5
32% of users recommend this
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Guest's review of ASOS - www.asos.com


“HORRIBLE customer service for a package I NEVER received”

Written on: 18/12/2013

If I could give no stars, I would. This was a TERRIBLE experience. I ordered 3 dresses in 2 different sizes since it was free shipping both ways. I wanted to pick one of the 6 dresses to wear to a holiday party Dec 14, so I ordered the dresses December 3 and was excited to know that with free shipping, they would be here December 12. WRONG. Not only did they never show up, but I was charged for an international fee (which on the website they said they would cover this cost) and I emailed them 4 days ago with no legitimate response. They also have no phone number to follow up on any issues. Horrible, terrible, awful experience with ASOS!!!!

  • Goods purchased & cost

Asos.com's Comment

Written on: 06/01/2014

Hey, I'm so sorry that the order never arrived and that no one got back to you sooner. So we can get this straightened out for you please pop all the details over in a message via the 'contact us' section of the website or on twitter if you'd prefer. Thanks! ASOS Sarah

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