ASOS - Review

2.2 / 5
32% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of ASOS -


“I made an order for 5 pieces of clothing. Only one...”

Written on: 17/11/2013

I made an order for 5 pieces of clothing. Only one piece of clothing arrived in the box. Payment method was through a VISA debit card.

I then contacted ASOS Customer Service on 13 Nov. ASOS replied, saying that they are now not accepting future orders from me because of missing orders across various accounts from this address. This isn't possible because this is my first time purchasing from ASOS, and I only moved into this address in November. This address was previously rented out to other tenants who may have had issues with ASOS. I offered to provide my tenancy agreement but they refused to communicate further, beyond telling me that they will not accept future businesses and will not be refunding a single cent. They refused to provide further details regarding supposed "other accounts" belonging to me. They have also refused to investigate this with their courier

Be careful of this website when buying and you are interested in being cheated.

  • Goods purchased & cost

  • Customer Service

  • Quality of website

  • Value For Money's Comment

Written on: 21/11/2013

Sorry to hear that some items from your order were missing. So we can take a closer look into this please send us over your full query along with your order number to us either through our help page or our social sites. You can get in touch through Twitter on @ASOS_Heretohelp or the ASOS Facebook page. Thanks, ASOS Gabby

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