2.2 / 5
32% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of ASOS - www.asos.com



Written on: 13/09/2013

I placed an order of over $200 and never received it. I contacted their customer service immediately and have received no response. I placed the order 3 weeks ago and I contacted them a week ago and have received NOTHING in response, not even an email saying they are working on it. This is NOT a reputable company they are clearly keeping money from people. I have seen many other reviews like this. I have shopped at ASOS for years and have never had a bad experience, but don't wait for something like this to happen to you. I just wasted $200 and they are not even respectful enough to answer my emails. They don't care about their customers, worst experience EVER. I don't know if I will ever receive my money or the items that I ordered. I feel robbed

  • Goods purchased & cost

  • Still waiting


  • Customer Service

  • Quality of website

  • Value For Money

Asos.com's Comment

Written on: 16/09/2013

Hey, so sorry to hear you haven't heard back from us. We're so busy at the mo so it's taking us a lot longer to get through our emails than usual. If you send a tweet over to @ASOS_HeretoHelp or drop us a message on our FB page, we'll get this sorted for you straight away. ASOS Chantelle

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