worst customer servies

2.2 / 5
32% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

sultan97's review of ASOS - www.asos.com


“worst customer servies”

Written on: 24/08/2013 by sultan97 (1 review written)

i have 5 order and just received one. i tried to contact to by email more than 5 time but most where ignored or the would say to me check with ur neighbors since i am from Dubai our lifestyle is different than american lifestyle we don't have strong bond with our nieghbors so how do they expect me going to them and asking them about my order. i think this is the worst customer surviece . and i wouldn't order from this website again

  • Goods purchased & cost

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  • Customer Service

  • Quality of website

  • Value For Money

Asos.com's Response to sultan97's Review

Written on: 31/08/2013


I'm so sorry to hear about this. I can totally understand your disappointment and I'm so sorry you've not received a response to your emails sent. I can assure you we wouldn't have meant to put you in an uncomfortable situation by speaking to your neighbours.

If you have Facebook, please send us a private message with all the order numbers and we'll check it out for you. Alternatively, if you have Twitter, follow us at @ASOS_HeretoHelp and drop us a direct message with all the details and we'll get this sorted for you.

I really hope to speak to you soon.


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