Incorrect item sent twice, refusing to replace.

2.2 / 5
32% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

nothappyASOS's review of ASOS -


“Incorrect item sent twice, refusing to replace. ”

Written on: 21/08/2013 by nothappyASOS (1 review written)

After frustrating correspondence with ASOS, the have sternly refused to send the correct style of jeans that I paid for.

They sent a replacement, which was wrong. They said they won't be able to send the correct jeans out until I send them back at my own time expense. They have refused to send me reply paid postage slips which are more convenient for me.

I just want the jeans i have paid for but they will not send it out without me investing more time into this nuisance.

AVOID AT ALL COSTS. Customer service is rubbish. They will send you generic BS responses like the response they have posted on all bad reviews here.

  • 100

    Goods purchased & cost

  • Up to a week late


  • Customer Service

  • Quality of website

  • Value For Money's Response to nothappyASOS's Review

Written on: 22/08/2013

Hello, I'm sorry to hear that you haven't been sent the correct jeans. In order for us to help you out with this we'll need you to send us over your order number along with your full query to putting 'review centre' as the subject. You can also send this over to us on Twitter on @ASOS_heretohelp or on Facebook by searching for ASOS. I understand this must be frustrating for you and as soon as we get that through we'll be able to take a closer look. ASOS Gabby

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