Beware if Using PayPal - Express Delivery Promo

2.2 / 5
32% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

SabOz81's review of ASOS -


“Beware if Using PayPal - Express Delivery Promo ”

Written on: 15/08/2013 by SabOz81 (1 review written)

Well they are running a promo at the moment " if you spend $125 or more you can choose express 2 day delivery to metro areas at no extra cost " . This is not the case as apparently if you use Paypal, due to some glitch in the system this will be treated as a standard delivery (12+days to Australian metro areas). So my order is now somewhere in the system where they can't make any changes and I am due to receive them when I won't be at the address, Great!! I have asked for full refund when those items will be returned but I haven't seen good comments on refunds either. I'm very skeptical that I will ever get my money back including the returning post cost? If promos are handled this way, I can only imagine how Refunds are handled. I'll have to wait and see, will keep you all posted. Do Not Use PayPal if you want express delivery, which Asos fails to warn you beforehand. Asos should understand that people request express post for a reason and running a promo like this where they can't deliver is just not on!

  • 260

    Goods purchased & cost

  • Still waiting


  • Customer Service

  • Quality of website's Response to SabOz81's Review

Written on: 15/08/2013

Hey, I'm really sorry to hear what's happened with your order I realise it's really disappointing to not receive your order via express delivery. Please can you get back in contact with us and quote the 'review centre'? I'd really like the opportunity to reassure any doubts you may have and also see if we can get your parcel redirected. Thanks ASOS David

Reply to this comment
Report this review
Was this review helpful? 0 0