Atrocious follow up

2.2 / 5
32% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

martinreed1's review of ASOS -


“Atrocious follow up”

Written on: 16/07/2013 by martinreed1 (1 review written)

I have purchased a number if items without problems but when things go wrong they just can't deal with minor issues that end up becoming major issues. I ordered 2 weeks ago some wellies that were supposed to be delivered within 48 hours but heard nothing for a week. I then got a confirmation email to confirm delivery on the Friday so waited in all day, nothing arrived. I then emailed on the Monday and received the standard we are sorry we will look into it. 5 days later nothing, 2 days later we are sorry then without asking just get a credit note. No communication just a credit. I wanted my goods that's all. Good on promises but poor on communication.

  • Goods purchased & cost

  • A few weeks late


  • Customer Service

  • Quality of website

  • Value For Money's Response to martinreed1's Review

Written on: 18/07/2013

Hello Martin, I'm really sorry to hear your order never reached you. So that we can take a closer look into this for you please send your order number along with your full query to us either by email to putting 'review centre' as the subject line. We're also social so you can give us a shout on Twitter on @ASOS_heretohelp or through Facebook by searching 'ASOS'. I look forward to getting this sorted for you. ASOS Gabby

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