don't bother!

2.2 / 5
32% of users recommend this
  • Customer Service

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  • Value For Money

jellynico's review of ASOS -


“don't bother!”

Written on: 09/07/2013 by jellynico (1 review written)

have used ASOS for the past 18 months but no longer! spent the last 3 days trying to purchase 3 items via iphone and computer, would not take my password (although correct) for me or my daughter constantly got exceeded attempts to try entering password, phoned them 5 times but no help or apologies - completely indifferent to my plight, changed password 4 times and had e-mail to confirm it but would still not let me purchase the items in my bag! site was constantly crashing - told they were having problems so try again later. isn't 3 days long enough? an apology would be nice from head office but sadly lacking! not interested! well these are hard times for us all - maybe you should think about loyal customers because its very easy for firms to fall by the the wayside in today's climate. its a shame because your products are good but you as a company stink! won't be bothering with you again, there are other companies offering similar products but with proper customer care, shame on you!

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  • Value For Money's Response to jellynico's Review

Written on: 12/07/2013

Hey jellynico, I'm so sorry to hear about the trouble you have been experiencing with the website, I can understand this must be very frustrating. Please try deleting your cookies and browser history and trying again as this usually works. If you're still having trouble tweet @asos_heretohelp or drop us a Facebook message and the guys will do all they can to help you out. ASOS Mickey

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