“Extremely DISAPPOINTING service”

2.2 / 5
32% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of ASOS - www.asos.com


““Extremely DISAPPOINTING service””

Written on: 22/06/2013

Ordered a bag from ASOS for next day delivered and received wrong item. Emailed ASOS customer service to request a correct one to be delivered to me. Got email confirmed stating that the replacement is issued and should be with me in two days. Then nothing received in two days. Emailed three more time again to request but then told the replacement is delivered and signed by the concierge, which wasn't. I was finally told by ASOS that there is no replacement!! Awful service and customer service are not helpful at all.

  • Goods purchased & cost

  • Still waiting


  • Customer Service

  • Quality of website

  • Value For Money

Asosjulia's Comment

Written on: 03/07/2013

I'm so sorry to hear about this and would love to get this sorted out for you. Please drop us an email with "Review Centre" as the subject and we'll sort this right away. Alternatively, please either tweet us or at facebook. As soon as we hear from you, we'll get on the case right away. Thanks, ASOS Julia

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