Terrible customer service

2.2 / 5
32% of users recommend this
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Anna7453's review of ASOS - www.asos.com


“Terrible customer service”

Written on: 03/06/2013 by Anna7453 (1 review written)

Asos customer service is terrible. I have now written them so many emails trying to get the money back for a pair of trousers they sent me in the wrong size. I only get standard answers. They simply don't reply to my questions. I have now given up on getting the full amount back. Asos customer policy seems to be that they will gladly keep their customers money evn if they send you a wrong item and you return it to them. I can only advice anyone to not buy anything from Asos ever.

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  • Customer Service

Asos.com's Response to Anna7453's Review

Written on: 04/06/2013

Hey, I'm so sorry to hear that you still haven't received your refund for the wrong sized trousers. I can assure you we would never just keep your money, please pop the order number and details over to us in a Facebook message or tweet, I'll take a look into this right away and look at getting your money back as quickly as possible. ASOS Mickey

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