great delivery but wrong items

2.2 / 5
32% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

catdan's review of ASOS -


“great delivery but wrong items”

Written on: 03/06/2013 by catdan (2 reviews written)

delivery was super speedy and free (next day delivery) they also texted and emailed updates to say that the order was coming and then the hour that it could be expected. can not fault the delivery at all. opened the parcel and one dress i had ordered was completely the wrong item. not just size but a knitted cream dress with lace trim when i had ordered a navy woven dress with belt. the shirt i ordered was the wrong size. the two pairs of trousers did not follow the fit of other clothes i have ordered from asos. i ended up keeping 1 pair of ballet pumps and returning the rest. m worried i will not get my money reading the other reviews here.

  • 4 garments 1 pair of shoes £156

    Goods purchased & cost

  • On time


  • Quality of website

  • Value For Money's Response to catdan's Review

Written on: 04/06/2013

Hey Catdan, I'm so sorry to hear about the incorrect dress and the others items we're not as you expected. Please don't worry as soon as your items arrive back in the warehouse you'll receive an email advising you of the refund, please keep the postage receipt just in case the parcel doesn’t arrive back. ASOS Mickey

Reply to this comment
Report this review
Was this review helpful? 0 0