2.2 / 5
32% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of ASOS - www.asos.com



Written on: 29/05/2013

bought an extremely expensive *genuine leather* jacket that started cracking and peeling after THE FIRST WEAR, however because i didn't notice this I accepted a %10 refund for ANOTHER minor problem the jacket had and now they wont take the crappy thing back. shame really, i was a huge fan of theres and made a purchases pretty much every other week but after the terrible service i doubt id be visiting them ever again.

  • Goods purchased & cost

Asos.com's Comment

Written on: 29/05/2013

Hey, I'm so sorry to hear this, I realise it's disappointing for a jacket of high value to become faulty. Have you returned the item back to our warehouse for inspection? I think it would be great if we can see the jacket before making a decision on this. Please feel free to contact us over on Twitter and quote the 'review centre'. I'd really like to take a closer look in to this for you. Thanks ASOS David

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