Confusing sizes & returns expensive.

2.2 / 5
32% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of ASOS -


“Confusing sizes and returns expensive.”

Written on: 19/05/2013

Be wary of the sizes offered in half sizes and they aren't always true to size comparability charts we get here.
Not only that if you have get the sizes wrong you are up for all costs in returning the items, this is not made clear from the start..added to this if you want to swap
one size for another you have to re-order and pay again. I spent about $360 at asos but had to send several pairs back, costing me another $60!!!! Not a great experience at all.....will not shop with them again, ever, and will not recommend to anyone either!

  • Goods purchased & cost

  • On time


  • Customer Service

  • Value For Money's Comment

Written on: 20/05/2013

Hey, I'm so sorry that you've had some trouble with our sizes. We do really try to make our size guide as accurate as possible but some brands and styles can vary slightly! We will pass your feedback on to the relevant team though! In order to look into the returns for you please emial us your order details with the subject 'review centre' and we'll look into it. ASOS Sarah

Reply to this comment
Report this review
Was this review helpful? 0 0