b oo

★★☆☆☆
2.2 / 5
32% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

27329's review of ASOS - www.asos.com

★☆☆☆☆

“b oo”

Written on: 03/01/2018 by 27329 (2 reviews written)

Horrible company. They never sent me my birthday code and after about 20 messages back and forth, throughout which they got the wrong end of the stick multiple times because they didn't even bother to read the message, they told me to wait 2 weeks after my birthday to 'wait and see' if they bother to send code or not. This was after promising over a 3 day period repeatedly that they would deal with the issue and get me a code. On the day before my birthday they had still not sent me a code despite promisng they would and ignored all my messages until it was too late. They were unfriendly and unappreciative of my repeated custom so I will shop elsewhere in future. Don't count on buying your birthday wardrobe from them because they don't care about your birthday anymore and obviously arent interested in maintaining customer loyalty. I have spent tens of thousands of pounds with them oveer the years but they'll get no more custom from me and I will be warning others to stay away.

  • Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

Asos.com's Response to 27329's Review

Written on: 03/01/2018

Hi there, I'm really sorry to hear you feel this way - this doesn't reflect the usual high standards for us here at ASOS. So I can look into this further and resolve your query can you please contact us on Facebook or Twitter? or via email - I'll need for you to send over your full query, date of birth & email address, as soon as you do, I'll be able to look into this further. I hope this helps for now! ASOS Lauren

Reply to this comment

Asos.com's Response to 27329's Review

Written on: 04/01/2018

I'm really sorry to hear this and do completely understand where you're coming from. Please be assured we do care and we'd love to help you out - Please can you get back in touch with us via Twitter or Facebook and we'll be more than happy to look into your query. Alternatively, you can get in touch with us via our Help page. We hope to hear from you soon. ASOS Dhini

Reply to this comment

Asos.com's Response to 27329's Review

Written on: 04/01/2018

I'm really sorry to hear this and do completely understand where you're coming from. Please be assured we do care and we'd love to help you out - Please can you get back in touch with us via Twitter or Facebook and we'll be more than happy to look into your query. Alternatively, you can get in touch with us via our Help page. We hope to hear from you soon. ASOS Dhini

Reply to this comment
Report this review
Was this review helpful? 2 0