written by Pbousfield on 23/11/2021
Awful service. We bought a seat that was supposed to be new but was delivered to us broken and scratched. No response to emails and nobody answers the phone. Scroll down - you'll see we aren't the only ones. Hopefully this review will get their attention!
written by FluffyMilly1 on 01/06/2018
I’ve just received my Out n about double pushchair that I only ordered yesterday!! I didn’t pay for next day delivery so I’m super impressed. I’m also pleased that not only was the rain cover included but also the basket for under the buggy. All for a very competitive price. Many thanks
written by on 23/12/2017
Order followed up following g customer error. E mailed by you promptly, good explanation of our error. Very polite phone call today from your advisor . Thank you
written by Happymum6 on 20/07/2017
I ordered a mountain buggy duet from here really pleased with the service super fast delivery & excellent value for money, I would definitely buy from here again . One happy mummy :))
written by LisaFB on 08/07/2017
We needed a stage 3 car seat for our little girl and popped in today to see what the options were. I was very impressed with the range of seat for all stages on display and not just the brands you see in major retailers. We were able to look at and try out four different seats, though the final decision was down to a little girl who knows her own mind. A great hidden gem which is well worth a visit.
written by jimmyweave on 08/01/2017
I ordered a pushchair and matching carrycots from the website that were supposedly 'in stock'. 2 weeks passed with no word - emailed to require and told pushchair would be sent next day. The delivery was then repeatedly scheduled and delayed for the next 4 weeks before it finally arrived in a used and battered cardboard box - my twin babies had actually arrived by the time it was finally delivered. To add to that the twin carrycots that were supplied were both for right hand configurations, so useless as a pair. I had to go direct to the manufacturer to source and buy a replacement rather than go through this useless company again
written by Morgand354 on 16/06/2016
ordered the day before and it arrived next day and I hadn't even paid for next day delivery. Rang prior to ordering and asked if they had a certain colour in stock. All came packaged well. I was a bit unsure about ordering a car seat online having only found them on google, but I will be buying from them again, soon. Definitely recommend.
written by Katharinekelm on 25/03/2016
Really excellent service. Item I ordered was out of stock. Had an email the day after ordering informing me of this and offering an alternative which I did not want. Also, needed the item by a nearby specific date. Received my purchase by date I specified and the delivery service fantastic. Received notification by txt 24hrs before delivery and given an hour window the day of delivery again by txt. Item purchased was extremely well packaged giving maximum protection. I would not hesitate to buy from this company again.
written by MaximumFish on 11/03/2016
Ordered an ISOFIX base and accompanying seat as it was by far the best price I could find. The site produced an error when checking out via Paypal, so I called up to confirm that it had gone through, and the rep noted that the colour I'd ordered seemed to be out of stock. I mentioned that I'd also been looking at another (slightly more expensive) colour so he offered to send that out instead for the price I'd already paid. I was very pleased and both items arrived very promptly. Unfortunately there was an issue with the sunshade on the seat, but we couldn't return it because our baby had been born early and we were already using it! To their credit they were more than happy to arrange a replacement shade and have already shipped it out to me. Overall, fantastic customer service, good selection and prices, and speedy delivery. I'm more than happy to recommend them to anyone.
written by MawB on 10/11/2015
Delighted with price of new pushchair, not to mention the speedy delivery. Would definitely recommend and return for future purchases.
written by on 05/10/2015
Pushchairs and Car Seats were so helpful with our two car seats after we put them into our new car. Their knowledge, help and time in making sure the seats were safe was invaluable and greatly appreciated. Customer service was really superb. They explained things clearly and seemed to have genuine concern that the seat were fitted correctly.
written by Sydneeq395 on 05/09/2015
£19...odd for delivering a rain cover to Scotland...you're having a laugh! I've had furniture delivered from London for less.
written by on 18/07/2015
Product advertised as ex display, but in poor condition and heavily marked. Did accept a return, but despite photos of bad markings emailed upon delivery they still argued that the item was immaculate. Full refund was given, but this experience would make me think twice before buying again sadly.
Written on: 23/12/2015
We arranged a courier collection of the car seat and isofix base at our expense and provided a full and immediate refund.
What we were 'not really interested' in was the language used by the customer.
Written on: 23/12/2015
Feedback given was an honest account of an experience. If it had been great I would have said so. Agreed, a collection was done and a refund given a this is what should have been done as a minimum but at no point did I use any inappropriate language. Whilst the refund was given I was made to feel that I was being done a favour.
I understand why a business would respond to feedback, but the implication once again comes back that the customer was wrong.
Mistakes happen, take the feedback and action some positive learning and make a better experience for your customers don't just try and spin it over 5 months later!
Reading this just adds fuel to the point of customer service - NOT REALLY INTERESTED.
written by AmeliaCarr on 08/01/2015
I have used this company twice now and both times I have been more than pleased with the customer service provided. The delivery of my first order was delayed but they contacted me immediately to advise me of this and kept in contact to advise me of the delivery date. I would be more than happy to recommend them to anyone.
written by JensenHutchinson on 13/12/2014
After having some trouble with another company i stumbled across Pushchairs and Car Seats. A quick call to check stock and they have got the item out of the warehouse before i had placed my order! Received notification of dispatch almost immediately. Great service and highly recommended!
written by TeeJayCee on 19/06/2014
So our pram arrived and it had a fault , a manufacturing fault that was obviously not within the power of prams and car seats to foresee or fix . I emailed them that night and by the next morning the had arranged to deliver a new pram the next day , organized collection of the old faulty unit all at no cost to me and with the minimum of fuss. All companies need to be measured by their response when things go wrong , and in this respect I can only applaud prams and car seats for their exemplary service and response. I would definitely recommend them and will use them for future purchases. Faultless.
written by Oakmoor on 06/06/2014
An absolute pleasure to deal with this company, excellent service, delivery company they use is also very good, courteous and deliver when they say they will! Will definitely recommend to friends and family, good prices and the staff member I spoke to knew all about the product I wanted to buy.
written by on 27/03/2014
I ordered a beach shelter UV 50+ large it was delivered next day! The item is better than I expected and I cant believe a noon or lunchtime order via paypal (you can pay by other means) meant a next day delivery for only 3.75 UK Mainland Item is perfect we are very happy with it and looking forward to sunny day to try out on the beach - best still its UV 50+ so will provide cool shade and comes in own carry bag and not heavy I'm female and would have no problem carrying this. Would highly recommend this company and only found them yesterday. Many thanks
written by yurchdmb on 27/11/2013
great page. but they should had some more options into delivery to other countryes instead to only UK
written by on 24/10/2013
Very cheap and very good service would defiantly use again
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Pushchairsandcarseats2's Response to FluffyMilly1's Review
Written on: 13/06/2018
Many thanks and we hope you enjoy the pushchair.
Pushchairs and Car Seats