Shockingly incompetent organisation

At 30 weeks pregnant, my husband and I visited the baby show at the NEC Birmingham thinking we would get some good bargains in preparation for our little ones arrival. We thought (naively) this enabled us to order things and we would have plenty of time for our products to be delivered. Unfortunately though we decided to chose kiddisave to handle our two biggest purchases for baby, a mamas and papas cot bed and a new model travel system from silver cross, totalling £1000. We were told at the time of purchase that the cot bed would be delivered in 2 weeks and the travel system in 6 weeks. We thought that was reasonable and accepted. What followed was almost 11 weeks of complete incompetence and lack of service in getting our goods to us. The cot in actual fact took 5 weeks to come, after chasing the order virtually every other day after the initial two week estimated delivery and once that arrived I spent the next 5 and a half weeks chasing the travel system. What was so frustrating was being told week in and week out that my order will come on the next big delivery which was coming at the end of the week/following week. Every time I rang I got the same response, basically they had no idea when I was going to get my order but they would just keep fobbing me off with a load of nonsense just to get me off the phone. The last straw came when I rang on my due date ( bearing in mind I had ordered and paid for this product 10 weeks ago!!!!) and they said the order may still be at least another 2 weeks! As you can imagine, a hormonal over due lady by now was feeling frantic to say the least. I basically gave them the ultimatum that I needed a full refund ASAP as I knew I could buy the product which was in stock elsewhere or I HAVE to have the product delivered by the end of the week. The next three days were spent yet again trying to fob me off, just stalling for time as they obviously had no intention of refunding me until I told them that as we had discovered (with the help of one of the sales team at kiddisave) silver cross had the product in stock on their website, they now had one hour to contact silvercross directly and get the order out immediately, to be delivered to our home the next day. Guess what, by 8am the next morning, said travel system arrived on our doorstep. It really shouldn't have taken ultimatums like that to keep your customer happy and I felt like I only have the product now because I have orchestrated the whole order being speeded up by intense negotiation and stressing how unfair we have been treated. In all, it has been a very stressful part of my pregnancy when I should be trying to relax as much as poss in the last trimester, not dealing with this kind of constant hassle. Will never recommend this organisation to anyone.