Appalling service

This is the second time I've ordered from Kiddisave and been disappointed - although I have to say the problem was rectified eventually with the first order, which is why I (stupidly) ordered from them again. The main problem with this company is that they are appalling at managing their customer's expectations. They do not make it clear that certain brands will take up to 4 weeks delivery, even if the item is showing as in stock. This, coupled with the fact they never give you an estimated delivery date, just makes it a complete hassle to order from this company. You may think you're saving a few quid but it's just not worth the inconvenience of having to constantly chase up the order! Customer service started off helpful then I dealt with a gentleman who was totally insincere and quite patronising. In the end they ignored me until I bombarded them with messages to get a reply. Eventually got a refund, but only after they'd taken my money and told me 3 weeks after numerous chases from myself that the earliest the item would be available was a full 2 months later! Do not buy from this company if you want a smooth, easy transaction.