Terrible company, awful customer service!

Glasgow Pram Centre - www.glasgowpramcentre.co.uk
★★★★☆
3.8
From 364 reviews
72.0% of users recommend this

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Sianvcollins's review of Glasgow Pram Centre - www.glasgowpramcentre.co.uk

“Terrible company, awful customer service!”

★☆☆☆☆

written by Sianvcollins on 20/08/2017

Terrible customer service. Bought our pram here and within a month the wheels buckled, these were replaced only for the fault to appear again! Tried to return as not fit for purpose but got nowhere. They refused to acknowledge any problem, even though the wheels were clearly bent and had already been replaced! Have sent multiple emails and letters- no responce. Nobody answers phonecalls! Wish I had read reviews before going here. Avoid, avoid, avoid!!

  • Pram £100s

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Ep2809's Response to Sianvcollins's Review

Written on: 07/09/2017

I agree with your comments.
Avoid this company. Trying to get a refund for non delivery of goods. Item ordered on 22/8 /17.
All e mails i sent have never been answered. Finally phoned them !!!. Their recorded message re instructions of what number you need to input on your phone is incorrect. However this information is correct on their web page !!
Cancelled the order & was promised a refund ASAP that day. Needless to say,I am still waiting, so have passed this problem to Paypal's Resolution Centre.

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