Shocking bad service

★★★★☆
3.9
From 28 reviews
71.0% of users recommend this

  • Customer Service

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Smileysteph's review of Baby Nest - www.baby-nest.co.uk

“Shocking bad service”

★☆☆☆☆

written by Smileysteph on 11/04/2014

Ordered icandy peach and car seat. Delivered the wrong bassinet, having waited 3 months longer than told it would take. 3 months after relieving the wrong bassinet I am still waiting to receive the new one, having been told every could of days it's in the post, then phoning back up to say its out of stock, then in post, then out of stock, etc. then told why don't you just not use the bassinet and keep the newborn in the car seat at all times when out and about. No compensation offered and feeling incredibly let down by the shop especially after spending over £1000.00 on products from them.

  • Over £1000.00

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Babynest's Response to Smileysteph's Review

Written on: 19/04/2014

Hello Steph,

Sorry to hear about the troubles you have had. I have looked into your case and it seems you received the Black Magic carrycot with a hood which you wanted to have a quieter hood.

We offered the option of getting a new hood back to iCandy to have them modify this for you to make it quieter as they do not have any hoods or carrycots in stock, but your mother refused this option.

We certainly would not recommend using a car seat for more than 2 hours per day, as this time may soon be reduced to a recommended 40 minutes in the near future. As car seat specialists supported by car seat manufacturers and specialised among only 13 other specialists in the UK, we pride ourselves on our car seat expertise, and we would recommend to use your carrycot for long periods of time.

If you would like us to contact you and clarify more this for you we can do.

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