Incompetence & lack of communication

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Izaiah426's review of Euro Car Parts - www.eurocarparts.com

★☆☆☆☆

“Incompetence and lack of communication”

Written on: 08/03/2018 by Izaiah426 (1 review written)

Not a great combination. Ordered an item online - 2 - 3 working days deliv ery. A week later - nothing. Call their  number - wait 40 minutes for the call to be answered - 'will chase up the warehouse and let you know whats happening". Nothing follows. Ridiculous money grabbing unaccountable unproffessional. Would have expected better. Formal complaint and small claim in the county court to come.

  • Goods purchased & cost

  • A few weeks late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Jamesfellows's Comment

Written on: 06/04/2018

This review sounds very much like my own complaint. Over charged and still waiting for the overpayment. Many promises made but nothing happens and it's now in its Fourth week.

Phone system keeps you waiting up to 50 minutes. Also similar situation on delivery. It took almost 2 weeks. Item was offered on a weekend discount price but the full price was debited. Twice told that the overcharge had been refunded by two different people in two different days. In fact this was not the case.

The engine part was ordered well in advance for a 250 journey to visit my mother of 90 years on mother's Day. It had to be abandoned as public transport was too difficult. Several days later another journey to visit on her 91st birthday also had to be abandoned as the parcel had still not arrived. All a very very bad experience.
Written 6 April 2018 and still waiting for the overcharge refund and out of pocket costs.

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