Click here if this is your business
3.1 / 5
55% of users recommend this
Click here if this is your business

mmv1981's review of You frame DIY Photo to canvas kit - www.you-frame.com



Written on: 29/09/2013 by mmv1981 (1 review written)

I ordered a text canvas from Youframe. I put in my family names including my 3 grandsons. I was apprehensive because you do not get to approve the final product. But, I went ahead. It took forever to get. I received it and one of my grandsons name was hardly mentioned. Plus the frame pieces were too big. I emailed them and it bounced back. My husband called and they said they would send new frame pieces. They did with no instructions. I decided to respond to the email confirmation since the customer service on kept bouncing back. I stated my displeasure with the text saying it would hurt my grandson's feelings. In the packing there was a customer satisfaction statement saying that if you were not satisfied they would replace it. Well, this is not true. I was told I would have to pay $25 per hour to get a replacement. If I want a refund, it was my cost to return it. I really liked the piece but feel like I wasted my money.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0