Order process, customer service, quality - all bad

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Guest's review of You frame DIY Photo to canvas kit - www.you-frame.com


“Order process, customer service, quality - all bad”

Written on: 25/08/2013

I placed my order on June 5, uploaded my pictures on June 6. Today is August 25 and I just received my order today. To make a long story short, they lost one of my pictures and I had to reupload it, weeks after my order was placed. I emailed a few times for my order status and did not get any responses. About a week ago, I finally called and the order was lost in delivery. It had to be reprinted and while I was supposed to get an email when the reprint was sent, I never did.
Now that I got it, it was not worth waiting for! Quality was poor. And I had to assemble it myself. Never again!

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