Photo4Me Reviews - www.photo4me.com

★★★★☆
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Latest Reviews

★★★★★

“Excellent service ”

Written on: 24/11/2017 by Broughtonlodge (1 review written)

Photo4me.com is a fantastic online shopping experience. The website is a joy to use. The collection of photographs is extensive. Then the options of size, frame colour and format was so helpful. This all contributed to the end result being exactly what i wanted. Parcel Force tracking was so helpful. But somewhere along the process it went missing. So I called customer service who answered immediately and rectified my problem without hesitation and my print was with me in a couple of days. You… Read Full Review

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★★★★★

“Very impressed.”

Written on: 23/11/2017 by Pudseyfan (1 review written)

I recently ordered a canvas of a barn owl and am very pleased with it. I especially loved the fact that this website / company enables you to see the picture/canvas/print of your choice in a virtual room, thus giving you a great idea of how it's going to look on your wall. In addition you can choose various sizes of the same photo, print etc. so you can be sure it won't be too large or small for the space you have in mind. I was also pleased to find a detailed write-up of the type of owl on my… Read Full Review

Photo4Me's Response to Pudseyfan's Review

Written on: 24/11/2017

Many thanks for the great feedback! We try to show off the product as best we can to ensure customers like yourself are pleased with the end result.

Kind regards,
Photo4me Team

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★☆☆☆☆

“Poor quality frame”

Written on: 19/11/2017 by Phil2911 (1 review written)

Ordered large print of Chesil 508mm High x 864mm Wide [Oak Frame & Standard fitting & white mount. Frame is so thin that when picture was hung on strap across back the frame bowed (deflection 25mm + in 24 hrs). Emailed and asked for advice on how this could be repaired and have received no reply. Frame is too thin and cheap for weight of picture. Poor quality, poor service. I would not advise using this company… Read Full Review

Photo4Me's Response to Phil2911's Review

Written on: 24/11/2017

Hi Phil2911,

Apologies that we didn't reply to your initial email as we never received it. We did however receive your follow up email on the 19th and we immediately called you regarding the bowing issue with your frame. I believe from this conversation we had a good and positive talk and outcome.

Following this, we have had a conversation with our frame manufacture to ensure that the bowing is no longer an issue on future orders.

Kind regards,
Photo4me Team

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★★★★★

“Excellent customer service”

Written on: 06/11/2017 by LisaHope81 (1 review written)

I ordered a print which was not to my liking when it arrived. This was no fault of the company but they were extremely helpful in arranging for me to receive a different print which I was happy with. The person I dealt with was extremely sympathetic and helpful… Read Full Review

Photo4Me's Response to LisaHope81's Review

Written on: 24/11/2017

Hi,

Glad to hear that we met your expectations with the second print and that our customer service team was extremely helpful and sympathetic and we have a happy customer at the end of the day.

Enjoy the picture! =)

Kind regards,
Photo4me Team

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★★★★★

“Excellent Customer Servuce”

Written on: 01/11/2017 by ouHancock109 (1 review written)

I have ordered two framed pictures from Photo4Me in the last month and both are excellent. With the second picture there was a small problem, as slight damage had been caused during transit. The customer service response was excellent and the problem was sorted out extremely quickly, with replacement items provided. I would use them again and recommend them to anyone looking for a quality product, backed up by quality customer service… Read Full Review

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★★★★★

“Extraordinary Service, Outstanding Product!”

Written on: 28/08/2017 by Fyonella (1 review written)

I ordered a framed print as an engagement gift for my daughter and her fiancé. It was an extremely late inspiration on my part, (ordered on Wednesday, for a party on the Saturday). I chose to pay a very small amount extra for Express Delivery, but still not really expecting to receive the print in time, but wanting to give it the best shot I could! Within about 30 minutes I had received a phone call, asking if I was hoping for a delivery prior to the weekend, as it was their experience that… Read Full Review

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★★★★★

“Photo4YOU!”

Written on: 04/07/2017 by RoloandPolo (1 review written)

Easy to order. Speedy service. Excellent customer care. Value for money. Friendly and helpful timely communication. Good choice. This is one of the best businesses we have dealt with. Much appreciated their help when DHL provided them and us with a disappointing experience. We would definitely return and wish this business team every future success. … Read Full Review

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★★☆☆☆

“Great for Buyers. Poor for Photographers.”

Written on: 23/03/2017 by Bennettd138 (1 review written)

I've taken some great photos, photos that have won awards - but unfortunately Photo4Me are extremely picky when it comes to uploading photos you wish to hold in your portfolio. Not only does it take time to upload, write a description, write key words, write a title etc, they then review it which can take up to 2 day and finally decline images that they feel aren't appropriately cropped, or 'too much glare', or has bad composition, or 'out of focus'. I have also never sold anything on there… Read Full Review

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★★★☆☆

“Planes 4 me ?”

Written on: 21/12/2015 by SaniyaHays (1 review written)

Having used the site a while it only seems intereted in aviation prints although others do sell. They have 'Featured Artists ' but seem to be only the ones actually already making sales and not promoting new fresh work. Their facebook page how ever is full of unhelpful snobs that seem full of themselves and don't welcome strangers to the party and are very unfriendly on the whole !… Read Full Review

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★★★★★

“Great Service”

Written on: 05/07/2014

Ordered as a special wedding gift and had limited time for delivery. Arrived in 2-3 business days as expected and received very helpful updates from the advisor throughout. Great product and brilliant customer service… Read Full Review

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★★★★★

“Ordered print online on the evening of Friday 28th...”

Written on: 03/04/2014 by Kenya456 (1 review written)

Ordered print online on the evening of Friday 28th March and it arrived in Wales Tuesday morning. Excellent service. Also extremely pleased with the picture. Very well done… Read Full Review

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★★★★★

“Wow”

Written on: 16/12/2013 by glennpollock (1 review written)

Got my book today, very pleased with the result. Very nice work. A very professional finish. 5/5… Read Full Review

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★★★★☆

“Excellent Product”

Written on: 24/04/2013 by jb4photography (1 review written)

Exceptional product quality if a little expensive but then again you get what you pay for. A somewhat unique printed image not the commercial cheap 'Ikea' style mass produced rubbish. Heavy duty frame and actual canvas material (not the plastic imitation stuff). Quick delivery and looks great. Very happy overall… Read Full Review

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★★★★☆

“Does what it says”

Written on: 14/04/2013 by skipmailer (1 review written)

Excellent, prompt service in my experience after several purchases - which are usually followed swiftly by a request for feedback, and a discount code for subsequent purchases (which does work). Their canvas prints are perhaps "over engineered" - very robustly constructed, when perhaps they might use a cheaper product at lower prices. But you do literally get what you pay for! The heat-bonded MDF prints are a very clever offering, although should perhaps come with a hanger on the back… Read Full Review

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★☆☆☆☆

“Poor quality, poor communication”

Written on: 20/03/2013

The staff (I question whether there are more than one or it's a one man band) are uncommunicative and illiterate. I had a complaint about my picture, which was bigger than the website stated and therefore did not fit in the frame I bought for it. They took 2 weeks to reply to my complaint, only to tell me i'd got what I asked for and the fact they'd told me the delivery time was 2 days before it was, it was still pretty impressive'. I asked for some compensation, but they simply emailed me… Read Full Review

Kctowers's Comment

Written on: 19/04/2013

As a contributor and customer of Photo4Me I have to question this negative review. I understand the way P4M works and have to say that only the very best quality product will ever be sent out to a customer. I purchased one of my own images for my daughter, a very large canvas which I also had varnished and believe me it was superbly constructed, printed, and presented. It will last a lifetime unlike many canvases I have seen. I know for a fact that if anyone has a problem with their canvas or print it will be dealt with swiftly and and if required a replacement will be made without question. I wouldn't contribute my work to this site if it wasn't the case and I know from our user forum other artists feel the same. Yes, you will pay a bit more for your canvas or print, but you also get more for your money.

Incidentally, this is a freely written review, P4M only pay me for my sales, and as I have said: if it wasn't the case that customers will get top notch service, canvas and prints, I wouldn't participate with them as a freelance contributor. Regards

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Jonpanky's Comment

Written on: 19/04/2013

Many thanks for the support on this.

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Jonpanky's Comment

Written on: 19/04/2013

Many thanks for the support on this.

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Jonpanky's Comment

Written on: 19/04/2013

We would have definitely offered a replacement sized print if that was what you needed.

In circumstances like this we would make a reprint and send it out when the other print was returned to us. If a customer orders the wrong sized medium we would always try to help out wherever possible.

I don't understand how this mis-communication happened but please email us again and we will rectify the problem for you.

Please use our contact page:

https://photo4me.desk.com/

There is also a telephone number on the contact page if you would prefer to call us and speak in person.

Regards
Jon Pankurst (Partner / Owner)

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Laurenjones's Comment

Written on: 19/04/2013

Thanks, but I was absolutely not offered a replacement print at any point. I had several emails going back and forth, where I exclaimed my distress and asked to return the print and get a refund. I was refused!

It's all well and good offering to rectify the situation now, but i'm afraid it's all very little, very late. This dates back to February.

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★★★★★

“Excellent service”

Written on: 18/10/2012 by Deafears (1 review written)

Have used photo4me for canvas prints of my own photos and of others. Excellent quality and no problems with delivery… Read Full Review

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★★★★★

“2 x Large Canvas print of Poppies in a field”

Written on: 28/01/2012 by KenBrannen (1 review written)

I ordered my canvas print at photo4me.com and was delighted with the whole order process from start to finish, I received confirmation of order emails and a tracking number once the order was processed, the goods arrived well packaged and on time. One was for myself and the other which was one of my prints was chosen for a friend as a thank you gift. She was extremely happy with the canvas too. The colours are vibrant and the details were incredible, the small view of the artworks on the site… Read Full Review

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★★★★★

“Excellent Product and Service”

Written on: 28/01/2012 by JulieLangford (1 review written)

Having used many sites for canvas and art prints over the years, I found purchasing through Photo4me to be nothing short of excellent. The product was great value for money, of outstanding quality and arrived on time, well packaged to prevent any damage during transit. The website is buyer friendly and hosts a wonderful selection of art to cater to all tastes. I would definitely recommend Photo4me to others. I found communication about my order to be prompt and efficient, recieving email… Read Full Review

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★★★★★

“Beautiful Canvas Print ”

Written on: 28/01/2012 by SquigglyX (1 review written)

I was looking for a canvas print of a red rose as a gift for a special friend. After searching the site I found a large number of fantastic images a lot possible candidates for what I wanted. I eventually chose one by a photographer named Peter Elliott and placed an order. There is a wide range of sizes and print mediums available. I received e-mails to let me know when the order was at the printers and had been despatched. It arrived within a week, very carefully packaged and looking… Read Full Review

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★☆☆☆☆

“Terrible Service, hides behind PO BOX, helpline never...”

Written on: 13/01/2012 by nitrojet (1 review written)

I will start by saying this is the second time I have used this site and I had the same problem before, with poor delivery and refusing to ring me back after leaving messages. I only used this site the second time as Jon Pankhurst clearly states 'improved delivery times', I fell for it I'm sorry to say. I will be fair and state that the product is very nice, but paying a premium, this is what you should expect. They boast they have a 'Customer Helpline', I'll tell you what, try it! The number… Read Full Review

Guest's Response to nitrojet's Review

Written on: 28/01/2012

As a subscriber to Photo4me (not part of the management team) can I say I am sorry for this customer's experience! However, before anyone writes this website off as a no-no can I say that on the whole it provides some of the best photography of the Internet at very keen prices. I recently purchased a large canvas of my own work for my daughter's birthday and I was very impressed with the quality. Can I suggest that if anyone is buying an item as a gift from anywhere on the Internet to order early,and to respect that turn-around times can always be longer than stated simply because of the sheer numbers of people purchasing.

...Keith Towers www.photo4me.com/KCT

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Kctowers's Response to nitrojet's Review

Written on: 19/04/2013

As a contributor and customer of Photo4Me I have to question these negative reviews. I understand the way P4M works and have to say that only the very best quality product will ever be sent out to a customer. I purchased one of my own images for my daughter, a very large canvas which I also had varnished and believe me it was superbly constructed, printed, and presented. It will last a lifetime unlike many canvases I have seen. I know for a fact that if anyone has a problem with their canvas or print it will be dealt with swiftly and and if required a replacement will be made without question. I wouldn't contribute my work to this site if it wasn't the case and I know from our user forum other artists feel the same. Yes, you will pay a bit more for your canvas or print, but you also get more for your money.

Incidentally, this is a freely written review, and as I have said: if it wasn't the case that you will get top notch service, canvas and prints, I wouldn't participate with them as a contributor. Regards

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Skipmailer's Response to nitrojet's Review

Written on: 14/04/2013

Why did you use the site a second time if you did not think it did as very good job? Is this a genuine review - or are you maybe a competitor jealous of Photo4me's excellent, quick service (in my experience as a buyer)?

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Jonpanky's Response to nitrojet's Review

Written on: 07/02/2012

We no longer have a po box addres and publicly display our office address, please look at our contact page for details of this.

Photo4me LLP
26 Kings Hill Avenue
Kings Hill
West Malling
Kent
ME19 4AE

I can't comment on this individual case as there is no mention of the order reference with this review. Rest assured if you do want a refund within 30 days we do issue one. And our phone line although not manned 24/7 will respond within 24 hours.

Emails will get a faster turnaround time as we are often in and it of the office.

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