Failed to deliver by next day

UK Camera Store - www.ukcamerastore.co.uk
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Mannock's review of UK Camera Store - www.ukcamerastore.co.uk

“Failed to deliver by next day”

★☆☆☆☆

written by Mannock on 29/11/2014

I cannot write about the product as I have not yet received it. As a very keen photographer, I wanted a decent bridge camera for my wife, and was attracted by the price, locality of the item and the fact that if you order by 6pm, it is delivered next day.
So, imagine my disappointment when, after ordering in very good time and the payment being taken, I failed to take delivery of the camera as no delivery truck turned up.
Now, I don't live in the sticks, Manchester is about 75 minutes away, so no weird postcodes or difficult to get to places which might explain it, just nothing.
No email, telephone call, zippity jack diddly squat. Nothing from the company.

I always wondered about too good to be true, I am sure that there is always some people that have a good experience as their product gets through straight away.
Whether this gets resolved by the item being delivered on Monday is one thing, but to advertise a next day delivery when there isn't one really isn't a great advertisement for the company if they cannot fulfil that. I would have been happier if they tried to blame black friday or that they don't deliver over the weekend as at least I would have had an informed decision when I purchased it.

Get your systems sorted out.

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    Goods purchased & cost

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Forrestio's Response to Mannock's Review

Written on: 02/12/2014

Hi ,

Do you have an order number concerning your undelivered item so we can look into this for you as we have not received any email or telephone call from you to say that your order had not arrived.

Kind Regards

Richard Wilson
Customer Services

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Mannock's Response to Mannock's Review

Written on: 05/12/2014

Just to update this review really. The item has finally been received after being delivered to a neighbour. You should also take note that delivery can only be made M-F, but once you miss a delivery, it is possible to pay DPD extra to have it delivered on a saturday. Also, another thing to note is that it is possible to have it delivered to an alternative address, providing you make provisions to do so, and that you don't pay with paypal.

If you have someone at home, then this really is a great place to get a deal, but I think that the website could be a lot clearer. I understand that it's designed like this to draw people in, but you won't lose customers if you were clear, you will do with a poor user experience. Whilst the experience on the web was absolutely fine, for me, it was the getting the item that was poor and difficult and it certainly wasn't the next day. It was attempted on the next working day; you should set expectations clearly and not just hide it away on a separate page...

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