I never post reviews, as I get pretty much get what I expect from a service. However, Jessop's go far beyond that. I needed to buy a head to connect my camera to the tripod. Bought a very expensive camera & tripod, but being something of a novice, didn't know that you needed a "head" to connect the two. Anyway, used the online chat, which was good, identified what I needed but the number of products was bewildering. Phoned - and this was what impressed me first - and was answered almost immediately. Identified the head I wanted, after going through a number of options, but what happened next blew me away. This all happened at 19:30 at night. The order turned up the next morning @ 09:30. The advice given was, accurate & quick but the telephone advice was also patient. Incredible company.

Ordered Lowepro Flipside 500AW just after 14.00 on Thursday and delivered by 10.30am on the next day. I was able to track the order on-line. Used a discount 20% off voucher that was only issued on the Thursday and this was accepted. Purchase price was less than shown on Camerapricebuster and other European suppliers and included next day delivery. The service and delivery could not be bettered. This was my first purchase since Jessops were saved although I was a very regular customer of their Hampshire branches for equipment and printing and I would use Jessops again.

After 4 days the Coolpix P530 refused to work. It has been returned complete with returns number to a PO address in Slough by first class post which cost £8.90. I hope to receive a replacement, complete with free bag and return of my postage in full very very soon.

DONT BOTHER WITH JESSOPS FULL STOP I'm an avid online buyer I only wish I had stuck to my gut feeling. Read the article on BBC NEWS "bad service killed jessops not the internet". After spending £1200 At the oxford street store, I was told I would be given a little tour of the camera having no experience with photography. As the store was closing they said I could come back another time. A week later I went for my tutorial they promised and I am hounded by the manager telling me it's not included and I would need to buy a 121 tutorial at a cost of £40. I was made to feel like I was lying and trying to get a freebie. Furthermore I have never come across a bunch of rude stuck up salesmen in my life. BTW Same camera on ebuyer.com- £800. YOU DO NOT GET A SUPERIOR SERVICE FROM THIS RETAILER. Do not waste your money. There are better retailers like John Lewis but personally I will only be buying online from now on. Save yourself the hassle and the money.

I went to Jessop's Worthing branch to buy a new camera as I wanted to support a local store rather than buy on the internet. I selected the camera that I wished to buy and waited in hope that a sales assistant would turn up. When one did eventually make an appearance he took one look at the camera and said: 'You don't want to buy that one mate - it's rubbish.' and then tried to sell me another camera that was much cheaper. When I told him that, because of its features, this was the camera that I particularly wanted to buy and would he demonstrate it for me, he shrugged his shoulders and walked off. So I rapidly departed the store and bought the camera on the internet £30 cheaper. The moral of the story? Don't bother to shop at Jessops. No wonder they went bankrupt.

I bought a DSLR camera kit. Unfortunately the bag that was recommended was too shallow to put the camera plus the lens it came with attached. So I asked for a refund for the bag. I said I was happy about the other items so I didn't want to send them back as well. They refunded me, even though it took a little while. But everyone I spoke with was polite and helpful, and they actually did what they said. If they said they'd call back or email, they did. They also replied promptly to any questions I asked them by email. The product and service was good, and I thought the customer service were honest, reliable and prompt. I rarely give good reviews but felt I had to, because people only ever really write anything if they have a bone to pick. So what could have been a bad service turned out to be pretty good, and I would recommend them in future.

I ordered a calendar as a christmas present on 11th December, I had an email to say on the 13th it had been dispatched. I thought that was quick. So ordered another on the 14th. Confirmation of order, confirmation of delivery... then a "your order is ready to collect" Wonderful so qucik! Went to store & collected. Only one of the two had been delivered... I find that it was the later order from the 14th. There is now no sign of the calendar which I ordered on the 11th. The shop tell me that I should call customer support, I do, I get transferred to Germany! They are not working today and cannot help as they are German and dont have access to UK delivery side of things. Can only apologize and reprint. Not good enough! Kind of defeats the object of an xmas present getting it in the new year. Im utterly disappointed, I ordered well within the time scales for xmas. I could have ordered with another company but decided to use Jesspos. Never ever again!

Like so many others, I was promised next day delivery, but the item was not sent - the tracking info says it is on 'back order', though the complaints department said it wasn't on back order, but had not been sent because its value was over £200 and they had to check that the credit card had not been stolen first! Needless to say it has not been stolen. The guy at the complaints department was dismissive of my concerns an when I asked why there was no mention of their 'we don't send stuff over £200 in case your card is stolen' policy on the website, he said 'Because we don't have to put it on the website'. Jessops is a seriously bad firm.

It's pretty simple. I ordered a £20 camera mount on 1st June 2012 (it's now 25th September). It was in stock according to the website. I was hopeful for an early delivery. It was dispatched around three weeks later but never received, the tracking shows that it was lost by yodel. Having called twice and been told someone would chase the courier I got fed up and on 9th July cancelled the order and asked for a refund. I have still not received the refund despite a huge amount of chasing and pestering. I've even pointed out that they are in clear breach of the distance selling regulations. Still no refund. It's only £20 but I'll pursue them until I get it. Jessops' customer service people are absolutely awful. Rude, surly and jobsworthy. They just don't care. One can only hope they go under (again) but only after they've given me my money back. The moral of the story: For heaven's sake everyone, don't buy anything from Jessops!

Ordered a £669 lens which I needed the next day for a photoshoot. It was ordered with "Guaranteed Next Day Delivery". By 4pm the following day it hadn't shown up so called them and was told "oh, sorry, it's not left the warehouse yet, it won't be delivered today. So nobody had bothered to have the basic courtesy to contact me to tell me that Jessops weren't going to bother to send a £669 order when they promised. I asked to cancel the order but miraculously their computers were down and they couldn't. I was promised a call back - nobody bothered to call. I called them again later in the day and they promised me the order was cancelled. The following day they delivered the item regardless and charged me accordingly. I called them and wrote to them several times and got absolutely nowhere. I had to involve my Credit Card company to formally dispute the charge in order to get a refund. JESSOPS, here is a hint. Someone who spends £669 on a lens tends to be the sort of person that spends a LOT of money on photography. Not only that, they tend to know lots of other people who spend a lot of photography also. Guess what. YOU'VE BLOWN IT.... not only will I NEVER use you again, I will also tell everyone I know about my experience and encourage them to take their custom elsewhere.

Avoid using Jessops. I ordered a lens and they cancelled my order with no reason. It was supposed to be delivered the next day and i needed it for a shooting, but it never did. When i went to check online, it simply said "order cancelled". Nobody (not even an email) informed me of this. Do not even try to get in contact with the manager, as this will be impossible. Strongly advise everyone to avoid Jessops. Amazon remains the best.