Poor delivery

Click here if this is your business
The Book People - www.thebookpeople.co.uk
★★★★☆
3.5
From 85 reviews
62.0% of users recommend this

  • Customer Service

  • Quality of website

  • Value For Money

Click here if this is your business

Lincolnd176's review of The Book People - www.thebookpeople.co.uk

“Poor delivery”

★☆☆☆☆

written by Lincolnd176 on 16/05/2014

Unfortunately the Book People seem to have developed a bad attitude to customer service so if you want to rely on getting your books when promised forget it. They have let us down by not even sending the books out until they were supposed to be here and when I rang to complain and sort out what could be done I got a man with a very bad attitude who seemed to think that he was doing me a favour just by talking to me. When I complained he put the phone down!! And this is to a customer who spent over £100. Not impressed!

  • Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

write a review
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Bookpeople's Comment

Written on: 03/06/2014

Hello,

We are sorry to hear about the problems you have recently experienced. Please send your details (including customer number) to us and we will look into the issue further.

Kind regards,

Ryan
The Book People

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0
Report this review

Share this Page

Business Owner?Claim your free Review Centre Star Rating badge now!
Claim your item page Take control of your reviews by setting up
your free Business Account