written by on 19/12/2013
I joined this website tonight and deposited 10.00. Had problems accessing the bingo sites so played a couple of games reducing my balance to 9 pound odd. Kept trying to access a bingo game. It let me click on a room and then logged me out of the site. Spoke to a lady on chat who asked what device I was using to access site. Told her it was a samsung galaxy tab 2 and she replied that this cant be used for the bingo. She told me it clearly said this on home site but it doesn, t. She says I cant have a refund as I have already used some of the deposit. I am only asking for the difference back. They are clearly misleading people as at no point during my registration with the samsung was I warned I would be unable to play the bingo. She will pass my request to finance but says it is unlikely I will get a refund. I WILL PURSUE THIS if that is the case and will not let it drop until I have a refund. This is terrible on their part and I am sure I am not the only one this has happened to. Please beware!!
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