Truly terrible customer service

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Lockwood Hume -
From 6 reviews
50.0% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

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pjCarson223's review of Lockwood Hume -

“Truly terrible customer service”


written by pjCarson223 on 22/04/2020

After 1 month, I'm still waiting for my order. I can understand delays happen, but they've been consistently opaque with information, given me the run-around and ignored my emails.

They didn't tell me the order was out of stock until I asked for an update 2 weeks after ordering it. The replacement was "lost by the courier", but they didn't admit this until 2 weeks (and 4 emails asking for an update).

On the plus side, when I asked for a refund, they were very quick to dispatch a replacement.

  • Quality of service

  • Value For Money

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