I needed an academic diary for 2013-2014 and the one I was looking for (by Paperblanks) was out of stock everywhere online except on The Pen Company's website. I browsed their catalogue and found one I liked even better. I ordered it, not paying attention that this one was not a 2013 diary (silly me), and the next day I received an email from the staff saying, "Before we dispatch your order please could you confirm that you did intend to order a 2013 diary. We thought it best to check before we dispatch an un-wanted item." I really appreciated their concern and asked if they could indeed modify my order and send me another diary. Their reply: "The diary you originally ordered ran from January 2013-December 2013. I have therefore, changed your order as requested to the xxx diary. This runs from July 2013 to December 2014. Your order will be dispatched this afternoon by Airmail. Thank you again for your order." And I received my diary shortly thereafter. Based on my first and only experience with TPC, I can only highly recommend their services. I also really like their website and would definitely use it again.

I dropped my Lamy Quad Pen and slightly bent the tip of the pencil mechanism. This caused the pencil lead to frequently break. I asked at several stationery shops in Sydney who stocked Lamy products, but they were not able to help. I finally found the required part at The Pen Company. A further search for the specific Lamy part number showed that the prices at The Pen Company were very competitive. I was able to buy the Lamy Z61/7 Pencil Mechanism, 2 x Red Lamy M21 Mini Ball Pen refills, 2 x Blue Lamy M21 Mini Ball Pen refills and pay for postage to Sydney, Australia for less than the cost of just the pencil mechanism at other online stationery suppliers in Australia. I received the parts 10 days after placing the order. I'm very happy to have discovered The Pen Company and I'll buy more items from them in the future.

Very user friendly website and helpful advice on the phone. Same day despatch and next day delivery at no extra cost.

It was the first time i have used the pen company and i have been very pleased with the company and would highly recccomend them. They were very efficient and the service was excellent.

Have purchased from The Pen Company several times in the past and they have always been very prompt with the dispatch of goods. Getting good emails regarding the status of your order is also always appreciated. Good job, good service and an easy to use website make it all quite painless! Would recommend to anyone looking for anything pen related.

Website is clear. Very easy purchase and prompt delivery.

My daughter wanted an orange Filofax which I managed to purchase. I thought, as she is into all things orange, an orange pen to go with the Filofax would be a nice touch. I managed to get one from the Pen Company. It arrived very quickly, was well packed and seems good quality. It was good to be able to order online. I could have scoured many shops to try for this particular gift. Not sure I would have been successful

As always, the highest standards of service. Excellent quality goods sent by return. Great value for money, with competitive pricing. I would have no hesitation in recommending them to anyone!

I ordered a new diary from the Pen Company. They offered the best price I could find, provided free delivery and the product arrived very quickly, and well packaged. The diary is excellent and i'd have no hesitation in using this retailer again.

I had one query when placing my order that required a response and I got this straight away. I have found the overall experience and service excellent, a pleasure doing business.

I purchased a 2014 diary online for my wife and after I received the despatch email realised I had ordered the wrong colour. A quick call was all that was needed to make the switch. The staff bent over backwards to be helpful. This is the 6th year I have ordered from this retailer and highly reccomend them and the product.

After looking around at a few online options I found the pen company. They could not be beaten on price and yet the service was faster and more efficient than many companies I have dealt with online. They are a great family run business and I would have no hesitation in recommending them and will certainly check their site first for any future purchases.