Absolute trash. Not sure I would take a house for free off these guys. The reviews across multiple sources tell you beyond doubt that these guys are absolute clowns! We have about 300 issues on our snagging report! That tells how this is going to go. They rushed the build of the house to finish before the end of the financial year. WORKMANSHIP, QUALITY, AND FINISH ARE TERRIBLE. Chipped doors, chipped windows, chipped banister, multiple protruding nails, multiple carpet stains, splashes of white paint on the black front door and handles, front door peephole was broken, ensuite showers would not drain, ensuite shower door was broken... should I continue? Exposed exterior air vents, ticketing pipes in the bathroom, problems with the boiler valves, peeling paintwork in 2 rooms, doors do not close properly, handles fell off doors, the whole entire cooker was loose/not fitted flush, tiles falling off the roof, the list is actually endless... We've found waste materials hidden under the stairs as well. My neighbours have done work in their garden to find massive rocks and steel cases buried under the grass. Others have found gaps 1 cm wide under their garden door so insects can crawl in for fun. You cannot make this up. If anyone does not believe me or if Abbey wants to dispute this, I will be very happy to provide the snagging report, emails, pictures, etc. PARKING SPACES - Estate plan we agreed to had 2 parking spaces right outside our home alongside our neighbour's 2. On completion, they had moved the parking spaces 20 meters away and replaced them with a massive patch of dirt. Yes, dirt to be shared and maintained by my neighbour and me. No explanation, and they are refusing to put the parking spaces back where they should be. They described this as a "slight change." Clowns! AFTERCARE All I can say is that they are genuinely the most incompetent and rude people I have ever dealt with. They can barely read, let alone provide decent customer service. Sometimes I think it has to be a prank. Several neighbours have complained. They take weeks to respond, and when they do, they have no idea what they're talking about. You will literally have a plumbing issue, and they will send an electrician out. I am dead serious; they are that incompetent. When they do finally get the right person out, they try to do everything on the cheap. Several contractors have attended our property to do work and have explicitly told us that Abbey uses trash materials and they do not know why. As a result, myself and several neighbours have experienced the exact same issues. They have no shame whatsoever. The whole estate where we have been having problems for 2 years non-stop. If you know what is good for you, steer clear of anything with their name attached to it. They are a nightmare and a disgrace of a company.

So, its really difficult to put into words just how bad Abbey Homes were for me Here are the pointers to make it easier - Dates 2016 - 2023 Abbey Homes - Poor customer service - Not responding to snags - Repeatedly reporting snags, that were never attended to and then told that I am reporting snags close to the end of the two year period - Rude staff members - Wires showing on radiators - Leaks from toilet - Poor workmanship all around - Crooked taps in w/c sink - Leak in visitor toilet - Leak in ceiling lounge - Leak by stairs - Toilet seat still loose after 2 years - Appliances markings faded after 18 months - Painting peeling around skirting board - The builders Abbey use are very poor - Leak next to light in a dangerous position which took weeks to fix and left a hole in the ceiling All of the above sorted at my own expense I would give zero stars if I could

3 years after moving in to our Abbey New Home at Latham Place and the nightmare continues. Ours and many Houses on the development with significant defects, and estate roads with massive sinkholes. Council wont adopt them they're such a mess ! Be warned!!!!!! They were great at the point of sale, but quickly washed their hands of us. We chased snags for over a year only to be told we were now out of the 12 months time limit!!!!

Not sure where to start but if i could give zero stars i would! The customer service is non existent and if you are lucky enough to get someone to answer the phone the tone is so rude, you'd think they were the customer. There is zero after care it really is that classic 'once they have your money they couldn't care less' attitude. I have lived on one of their sites in Oxfordshire for 3 years this month and still look out on to abandoned heras fencing, weeds as tall as trees and patches of land with no landscaping at all. They have no desire to finish the landscaping of the site what so ever. All you hear is constant arguments about whose responsibility it is between the various contractors! Meanwhile you're left living with the awful unsightly views. There appears to be no pride in their work, they just move on to the next site as soon as the last house is sold. Never looking back on the unfinished mess left behind. I would honestly avoid this developer like the plague.

Abbey Homes is bullying the Stables, a Centre promoting music for young people. They are exploiting the COVID crisis by forcing the Stables to take on crippling legal fees in an appeal process where they are avoiding publicity and public scrutiny as it is a paper review without a public hearing. If they behave in this abusive way to the Stables, how do you think they will treat customers when disputes arise? I suggest you should avoid them like the plague (or the Corona Virus)! For more information see Private Eye 1521 Abbey Developments is the same company

We bought a 4 bedroom detached house with single garage from Abbey Homes in 2014. When we came to sell the property in January 2020 we noticed that the garage had not been included on the land registry plans within our boundary. More worryingly upon further investigation it became clear that the garage had actually been included within the boundary of our neighbours property. We contacted Abbey New Homes by phone who initially were very unhelpful and told us that they would not talk to us but we should contact the solicitors who acted for us. A few days later the Sales Director from Abbey contacted us having seen the online complaint we had made on the Abbey Homes website. He said he would investigate by contacting the solicitors who acted for them when we purchased our property. When he did get back to us he told us their solicitors had told him. “We understand from our Clients, Abbey Developments Limited, that the extent of the area transferred on completion of the above property was incorrectly edged red on the Transfer plan. “We note that the garage and parking space belonging to the above property has been inadvertently transferred to plot 17. We are surprised that the Land Registry registered the area shown edged red on the Transfer plan as this does not accord with the estate plan which they approved. The correct red edging for plot 18 should have been edged red as on the attached plan, to include the garage and parking space”. Our solicitor has finally managed to get the garage transferred back into our names but it has cost us nearly £1600 . It could have been a lot worse if our neighbour had not been agreeable to signing the documents necessary for us to have our garage back as technically it was his property. The Director has now informed us that Abbey will not accept any responsibility in this matter and say that if we want our money back we will have to pursue their solicitors and the solicitors who acted for us when we purchased the property. We are now going to seek legal advice.

I bought my house on an Abbey New Homes development in 2007 under a shared equity scheme in which Abbey New Homes own 25% of the properties in the scheme. Both of my neighbours in our terrace of three are also part of this scheme. I've had massive problems with rats getting into the cavity walls and up into the loft, which has been worsening in the past few years. I thought it was only me who was experiencing these issues but in October last year I discovered that lots of my neighbours on the estate are also having huge problems with rats getting into the cavity walls and up into the lofts. It's making our lives a misery, constantly hearing scuffling, pattering, gnawing, and chewing in the cavity walls and lofts and I've spent hundreds of pounds on pest control. I've contacted Environmental Health at Canterbury City Council about these issues, but they are adamant that the problem is 'the poor quality of the build' of Abbey New Homes' properties. One of my neighbours dug down the side of his house to try and find out how the rats are getting into his house and found big gaps with open access to his cavity walls. Despite being in correspondence with the person I dealt with of Abbey New Homes, he tells me that they can do nothing about it. If you're thinking of buying a home from this company, I would strongly advise you do do some thorough research first.

Purchased an Abbey New Homes house in Whitehouse in Milton Keynes about 1 year ago; everywhere you look is poor workmanship, and when they get traders in to fix stuff they rush the job and make matters worse. I have visibly unlevel walls (the walls themselves and the joining of any two walls) - nearly every inside wall is like this. Damaged woodwork around door frames and baseboards during construction and painted in, visibly unlevel bath panel, visibly unlevel kitchen units and cupboards. no primer used on paintwork, rapid yellowing of gloss paintwork on all doors, baseboards, doorframes and paneling around stairs. Abbey are difficult to contact, often have to involve the NHBC to get abbey new homes to do anything under the 2-year warranty. They also claim all these faults are because they sell the house cheaper, which is nonsense they are sold at full market price just like the others in the area from other builders of higher quality. About only good thing to say about the house is that it has solar panels.

We can only say that we are so pleased with our house, and the service from beginning to end. A couple of issues, but all worked through during the purchase. Since moving in the Site Manager has been incredibly helpful, and knowledgeable. Fantastic Service.

DO NOT BUY FROM ABBEY HOMES. Whilst the houses are nice, the aftercare is appalling. Snags are not attended to and once they are off site - you can kiss any hope of fixing snags good bye. Not only that, but they promise the world with regards to getting the estate landscaped, when they literally leave nothing but acres of weeds. Latton Place - a development in Kingston Bagpuize does not even have so much as a blade of grass put down in the common areas... no nice front entrance .. nothing ... literally just weeds. We are now expected to "maintain" it ourselves. All communication is simply ignored, be it that you phone them or email them. Do you research thoroughly before you buy from Abbey and come and look at their estates to see what they deliver (or rather, what they do not deliver). .

I have tried to contact customer care many times for the issue related to my house they don't answer email or phone calls they didn't sorted my issues even when they were working on site and now after nearly one year they have left the area without sorting the issues i won't recommend any one to buy a house from them as no one will take responsibility once you have given them the money very expensive house with terrible after care

Me and my wife have found a nice plot in Gillingham, kent Darland view which 44 homes are being built by abbey new homes , we both have been calling the office to see about prices and ask about holding our plot but get through to a rude lady who just does not help at all . We have call about 30 times now and either go straight to answer phone or get through to this lady that puts you through to sales and obviously knows they will not answer because they never have , so then I call back to tell the rude lady they haven’t answered for her to say just leave a message . Well I’ve left numerous messages with no reply, It makes me wonder how on earth they actually sell any properties, and if I really want to buy from abbey new homes when you can’t even communicate, so how bad must they be when something goes wrong with your property once you’ve purchased it , going on other reviews not good at all .

Why would a company not finish off a developement properly and leave it in a complete mess for weeks once almost every house is sold. The answer is either lack of pride in what they have done or they just dont care when most of the houses are sold. The oganisation of this developement is terrible and it is not a pleasure at al to live here. I would stongly advise against buying an Abbey home, we wish we had read the reviews.

Been in our new Abbey Homes property now for over a year. We have incurred a number of issues ranging from poor finish, kitchen poorly fitted, electrics not connected properly and Lino flooring laid on uneven surfaces with lots of cement clippings and building debris.Took over 4 months to rectify the flooring. To top it all off we had a visit from the local water board whom after doing a site study informed us that Abbey homes had connected the waste pipe from our house to the surface water drain.....the result....1 year of waste being pumped into the and polluting the stream in close proximity to our house. They turned up repaired the fault after digging up our side garden area, however have left it unturfed and simply a mess. had enough now Abbey homes, I’m sure the newspapers will be very interested to hear how poor and shoddy workmanship has resulted in significant environmental pollution.

Terrible service; steer clear from buying a new build from Abbey New Homes!! Regrettably we did not read the reviews before putting in an offer on our Abbey New Homes property and paid the consequences - what should have been a simple move turned into a stressful and expensive nightmare, all because of Abbey’s terrible customer service and beyond atrocious timekeeping. At payment of our reservation fee in August 2017 our dream house was due to be finished in September of the same year. We quickly realised that this was optimistic so prepared ourselves for an ‘End of October completion' - It is now January and we are no closer to moving in. We have been backed into a corner we cannot get out of, and are none the wiser on when we might actually get to live in the house we have saved so hard for. BE VERY CAUTIOUS WHEN CONSIDERING TO BUY A HOUSE FROM ABBEY NEW HOMES The business is inept at project management: On nearly 20 occasions we have been given a new expected completion date, and not once have they met their timeline. It is astounding that a business can continually tell you they are planning to finish within the next 2 weeks and then tell you that it wont actually be ready for another month (actually resulting in delays of 2+ months). I would warn any future house buyer to be very cautious of their misleading time frames (if you're lucky be even given a time frame in the first place). They are rude, rigid and use strong-arming tactics: Throughout the process they have kept us in the dark, not only on time frames, but also on land registry disputes which fundamentally affect the property. They use threatening language such as "if you do not exchange by X date we will put the house back on the market" despite having not responded to basic questions about the property and its plans. They miss-lead by avoiding questions or responding with carefully considered legally spurious responses. We have been utterly let down by Abbey New Homes and would never recommend buying from them!! Here's to hoping we get into our new house at some point in 2018.

If you are considering buying a new build abbey new homes property, I can’t stress enough I would definitely think about re-considering no matter how good it may seem. I moved into my property mid August and by late August I had a leak (from a poorly fitted bath waste). It’s now October and the damage caused by this leak hasn’t been sorted despite repeatedly chasing. Calling their customer care (when you eventually manage to get through) you simply are just fobbed off by a team of rude ‘customer care’ assistants. I’ve had handfulls of emails that haven’t been responded to also. Realistically there will always be problems when buying a new build property, just because of the rate they throw them up. but it’s the way a company deals with these problems that makes the difference. And abbey new homes doesn’t just give poor customer service, they just outright refuse to deal with problems.

From the moment we undertook the preoccupation inspection of our new home, I knew Abbey were not anywhere as good as they seemed. Our home was poorly finished, with patchy and cracked paintwork, as well as faulty doors, windows and the kitchen had been fitted incorrectly. They chased us for our snagging list within a few days of moving in, and assured that it would be completed very soon. I was seven months pregnant when we moved in and was understandably keen to get everything done before the baby came. They knew this and promised it would be done in time. One contractor they did send in once to do some painting work found excuses not to do each snag I pointed out, talked at me non stop about how bad Abbey are and what a rip off their homes are, and made me feel horrible uncomfortable in my own house. I had to request that he didn't return to finish any of the decorating jobs. It's October now, our daughter is 12 weeks old, and the snags are still not finished. The site manager constantly confirmed dates on which the work would be done, we would change our plans to cater for workmen coming in, and then no one would turn up. The head office are incredibly slippery to get hold of (any managers, at least) and each email has taken days and even a week or two to get a reply from. Ridiculous. I would implore anyone considering an Abbey home to go with another developer. I regret buying our house from them.

Once they hand over the keys , they never come to fix any houses. These were the words of their site manager on the issue of a bathroom water leakage , " let the wall get damage completely, then we will command fix it" . So you bough a house worth half million pounds and this is what their response is when task them to fix it

Abbey's build quality and workmanship is abysmal. Amateur at best and the customer service team have no clue. They are interested in resolving issues and when they do respond you end up in cycle resulting in having to repeat where the fault are and them doing nothing about it. Buy a house and expect an unfinished product with multiple holes.

To summarise why you should avoid buying their houses and falling for their sales patter: - Terrible after care service (expect to wait months, years for them even to begin to look at the snags). - Endless snags which they overlook, fail to address - Poor workmanship (uneven floors, uneven gardens, broken pipes, cracked fittings, windows coming away from frames, work left undone etc) - Cheap fittings used rather than those which are specified - Constantly cutting corners and trying to avoid rectifying their mistakes - Hire sloppy contractors who create more issues - Management oblivious and seldom make any efforts to help I could go on and write an endless list but you get the gist that they are a terrible developer. Speak to people that live in their developments and you'll no doubt hear countless and continuing horror stories about their work. UPDATE FEB 2017: Issues reported in March 2016, Abbey continue to shirk responsibility and fixes issues they caused.