Rubbish customer service

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Hastings Direct Motorcycle Insurance www.hastingsdirect.com
★★★★☆
3.8
From 311 reviews
80.0% of users recommend this

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Guest's review of Hastings Direct Motorcycle Insurance www.hastingsdirect.com

“Rubbish customer service”

★☆☆☆☆

written by on 23/05/2016

Been with Hastings for 2 years, received a letter from them saying they were not able to offer insurance for this year.
No explanation and nothing has changed except that I have another year's no claims.
Called them for an explanation, call taker was uninformed and couldn't help or explain why they were not able to offer insurance again.
I asked for proof of my no claims and asked why this hadn't been sent automatically if they were passing me off, again call taker couldn't provide an answer.
I was told it would be emailed which it was, just missing a whole year NCB. Idiots.

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