Terrible customer service!

★★☆☆☆
1.8 / 5
20% of users recommend this
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  • Value For Money

Guest's review of Grove and Dean - www.grove-dean.co.uk

★☆☆☆☆

“Terrible customer service!”

Written on: 08/08/2017

If you ever try and call Grove and Dean (or Performance Direct as they are also known as) expect to be on hold for a long, long time. Seemingly the only line they answer is the one for new business. If you do manage to get through to one of their less than polite customer service agent just don't dare to cancel a policy because you will pay extortionate cancellation charges and won't receive any refund due to you for a long, long time. Avoid them at all costs!

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