They don't stand behind their products

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billyyoung's review of Western Reserve Harley Davidson Mentor, Ohio

★☆☆☆☆

“They don't stand behind their products”

Written on: 07/03/2018 by billyyoung (1 review written)

Bought what I thought was a K&N air filter in 2016. During my pm on my bike the Air Filter gasket is ripped. Its a K&N so it is warrantied for 1,000,000 miles. I contact K&N for a replacement, and they inform me it is an HD filter and I will have to go to them for replacement. I go the WRHD and I am told that it has a one year warranty. I show him the receipt with the K&N clearly on it. He tells me I am wrong. He tells me that the gaskets always rip. He tells me I torqued the filter done too much. I tell him they did not give me what I paid for and they gave another filter that does not fit my FLHTCI. He says i will give you a new filter at our cost of $40. What happened to the $60 I already spent? Now you know what happened to me. I just want the right part and good quality....ho!d the attitude. Am I expecting too much?

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