Superbike Factory Ltd Reviews - www.superbikefactory.co.uk

★★★★☆
4.3 / 5
83% of users recommend this
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Superbike Factory Ltd - www.superbikefactory.co.uk

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Latest Reviews

★★★★★

“fantastic service”

Written on: 29/08/2017 by Maliyah336 (1 review written)

I recently brought a Ducati 899 panagale from yourselfs, i got a great service and im very pleased with the bike, it was to far for us to travel to veiw the bike,and the deatails the staff gave me was very good, i will be back again for my next bike, many thanks… Read Full Review

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★★★★★

“Great service”

Written on: 30/07/2017 by Katel302 (1 review written)

I bought my BMW R1200RT from them last July (2016) the first bike I wanted had a fault which they would not fix due to the cost (BMW parts are notoriously expensive) so they offered me a new bike for very little extra cost to me via the finance deal they offered. I live in Surrey and travelled up by train to pick the bike as I wanted to see it in the flesh first, it was better than described as the salesman had done a wall around the bike on the phone for me . When I arrived they were cleaning… Read Full Review

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★★☆☆☆

“Never again !!”

Written on: 02/06/2017 by dv04sxt (1 review written)

Great customer service at the beginning once they'd had payment nothing ! went to pick up bike Sunday morning spent over 2 hours waiting to get sorted my bike was out back filthy dirty. Once sorted took them literally 10 min to clean and apparently motogp ceramic coat it which I paid over £100 for. extra warranty cost me 250 but can't make claim over 500 complete an utter cap . even the salesman was cleaning the bike with a tissue after the chap had it in to clean it !!! says it all really… Read Full Review

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★☆☆☆☆

“£99 Admin”

Written on: 12/04/2017 by ntMcBride281 (1 review written)

Looking to buy a bike, found the one I was interested in, after talking to the salesman {didn't get is name] Found they put a £99 admin cost on top of price. I told him no the cost is a rip off and is costs are his costs. They need to get rid of the £99 admin we all know its wrong… Read Full Review

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★☆☆☆☆

“Poor company and seller ”

Written on: 18/02/2017 by LitzyParsons (1 review written)

Bought scooter from this company. Customer service absolute poor. was wating more than one hour. Nobody cares. They just sad " wait 10 minutes and we will sorted out documents" And after 40 min when i asked how long i have to wait. They sad that they don't know. It busy at the moment. 3 customers means it's realy busy.They aren't professionals. And they don't bowed about customers! … Read Full Review

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★★★☆☆

“could have improved.”

Written on: 01/11/2016 by 358Bauer (1 review written)

purchsed a bike from these guys and got the impression they werent really interested in doing what they were there to do. had to keep chasing them to get answers as seldom got returned calls or had multiple calls over the same topic , they cant like each other much i get the impression they dont talk to each other. once completed the sale they noticed a defect on my bike (kudos for the honesty) that had to be rectified and they agreed to sort but a week later i called to be told i was in a que… Read Full Review

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★★★☆☆

“finance is sky-high”

Written on: 26/10/2016 by Morgan415 (1 review written)

Attempted to buy a ducati monster110evo 2013 reg using their finance but buying through another dealer. Monster was financed for around £7k. As I'm a sole trader/own business i expected the finance rates and costs to be higher than normal but i was staggered. Over 5 years the bike worked out at about £220 a month which was fine but the total cost over 5 years was between 13.5k and 14k. With depreciation on the bike there was no chance i was paying that so i refused to proceed with the… Read Full Review

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★☆☆☆☆

“DO NOT SELL TO OR BUY OFF THESE TIMEWASTERS ”

Written on: 20/10/2016 by EmersonBentley15 (1 review written)

Sent a valuation via website received a phone call shortly after, went through all the specific details of bike then bloke on phone made me an offer of 3500 to which I agreed , they arranged collection 2 days after driver turned up inspected the bike everything id said over the phone was correct, driver said he had to call office came back after 10 minutes and then made me an offer of 3000 and the started to try to haggle with me, COMLETE TIME WASTERS DO NOT USE THIS COMPANY PEOPLE BE PATIENT… Read Full Review

Krisked's Comment

Written on: 01/06/2017

I agree as had exactly the same situation today they used an excuse to drop the price because the clutch is worn - the argument was That it can't change into upper gears when the bike is stationery was confused so decided to double check this with Kawasaki service department and what they said is that this is something they never heard of and Kawasaki technician advised that it is a safety device on a bike to prevent selecting other gear then 1st while stationery or at very low speed.

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Scooby1007's Comment

Written on: 06/06/2017

That's what they must do to everyone pal best thing to do is be patient and sell private, it might take abit longer to sell but at least you'll get what you want for your bike , they offer buttons in the first place but you accept thinking it's going to be a no hassle quick sale, I understand there a buisness and they've got to make some profit but as you said it looks like they just start making excuses up to get the price down more , I sold my bike a few days after , I've got another bike up for sale at the minute and guess who's messaging me ? Yes superbike factory but not going accept not after the experience last time lol , good luck with the sale of your bike pal

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Scooby1007's Comment

Written on: 06/06/2017

That's what they must do to everyone pal best thing to do is be patient and sell private, it might take abit longer to sell but at least you'll get what you want for your bike , they offer buttons in the first place but you accept thinking it's going to be a no hassle quick sale, I understand there a buisness and they've got to make some profit but as you said it looks like they just start making excuses up to get the price down more , I sold my bike a few days after , I've got another bike up for sale at the minute and guess who's messaging me ? Yes superbike factory but not going accept not after the experience last time lol , good luck with the sale of your bike pal

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Scooby1007's Comment

Written on: 06/06/2017

That's what they must do to everyone pal best thing to do is be patient and sell private, it might take abit longer to sell but at least you'll get what you want for your bike , they offer buttons in the first place but you accept thinking it's going to be a no hassle quick sale, I understand there a buisness and they've got to make some profit but as you said it looks like they just start making excuses up to get the price down more , I sold my bike a few days after , I've got another bike up for sale at the minute and guess who's messaging me ? Yes superbike factory but not going accept not after the experience last time lol , good luck with the sale of your bike pal

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★★★★★

“Gsxr heaven”

Written on: 27/09/2016 by Johnathon214 (1 review written)

First time I've been down it's a very different showroom to any I've seen you go down a ramp turn left and your into a sea of bikes surely 500 bikes it's amazing. I went down as they have a big range of gsxr'S and other similar sports bikes. I bought one there and then as it had already been serviced and Mot checked so I was able to ride home within an hour... the bike puts a smile on my face everytime I ride it. Good bunch of guys recommended. Parkings not amazing though only a few spaces but… Read Full Review

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★★★★☆

“No need to worry!”

Written on: 09/08/2016 by VSTROMPaul (1 review written)

I recently purchased a used Suzuki VSTROM 1000 from the Superbike Factory (SBF) in mid May 2016. They were very helpful during the cash purchase. The bike developed a fault with the heated grips, not necessary in this weather. Fault only noticed during a planned tour of Wales, pre ride check. The bike came with a warranty, and I contacted the Bike Factory June 20th 2016 to ask for some help. I was informed that the heated grips were an after-market accessory and probably wouldn’t be covered… Read Full Review

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★★★★★

“Fantastic ”

Written on: 29/07/2016 by Nicholas250 (1 review written)

I purchased an suzuki sv 1000 from here and he dealt with it perfectly, the service was excellent and no hassles. A full mot popped on it for collection. I couldn't be happier with the service and my new bike, definitely recommend this place and have done a few times already and 2 of my friends have bought from here from me saying to go there. 10/10 easy… Read Full Review

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★★★★★

“Hyosung gt125r fantastic buy”

Written on: 22/07/2016 by Cutters77 (1 review written)

I have purchased a hyosung gt125r from these guys and I have to say it was so easy hassle free bike was delivered to my door in pristine condition as promised even updated by the guy that were doing the drop if and when I need another bike this is the company I will be using again service like the you dont get often.. plus the bike is amazing I have owned a great many 125cc everything from a rs aprilia to a rm tzr rd etc and the hyosung has to be the best buy by far thanks again guys… Read Full Review

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★★★★★

“Perfect from start to finish ”

Written on: 21/07/2016

Came across Superbike Factory via searching on eBay for a new bike. Originally found a zx12r which I was interested in. But. Looking on there site I came across a mint zzr1400. A phonecall to Superbike Factory and a chat about the bike I left a £100 deposit . Applied for finance not having the greatest credit but I was accepted within 24 hrs . 3 days later arriving at the dealers I was shocked to see it was huge . Much bigger than I thought. Within the hour I was riding the bike home with… Read Full Review

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★★★★★

“Perfect experience”

Written on: 15/07/2016 by NickDDMC (1 review written)

I'm not really a Harley type of guy but one that had just come in stock at the Superbike Factory turned me! It ticked all the boxes and the price was fantastic. The whole process of purchasing the bike was smooth and easy, I purchased the bike on finance which even with my poor credit rating was very reasonable. Thanks to the whole team for great bike and great purchasing experience… Read Full Review

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★★★★★

“More bikes than anywhere! ”

Written on: 15/07/2016 by Tuckercq73 (1 review written)

Never seen so many bikes in 1 place. Nice friendly staff, no heavy sales patter. They left me to look around and showed me a few bikes. Will definitely be returning once I have my mod2… Read Full Review

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★★★★★

“Personal thanks ”

Written on: 14/07/2016 by Vega410 (1 review written)

A very quick thanks for his service and expertise finding me the right bike. No words can describe how happy I am with my new machine, she is a beast. It's nice to know there are companies out there that to the extra mile for their customers. I will be returning once the speeding tickets catch up with me possibly to get something slower… Read Full Review

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★★★★★

“Over the moon ”

Written on: 14/07/2016 by AlanThomasCharnock (1 review written)

I can't work out if I'm more impressed going from a 125 to a 600 or am I more impressed with the customer service of Superbike factory. From the moment Mr Rogers answered the phone I had a great purchasing experience. The bike was fully valleted and paint protected before delivery and the ride is simply unreal. I know they are discontinuing the cbr600rr but you have to ride one before you make the same choice. Either way thanks to the team. Plus he is a very knowledgable biker and the tips he… Read Full Review

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★☆☆☆☆

“If i could five 0 stars i would”

Written on: 07/07/2016 by Liviaz257 (1 review written)

The bike was wrapped in a vinyl which came loose revealing extensive crash damage which I have had to foot the bill for. Bike was sold as clean, no damage. Have been dealing with the sales team up there for one month, who have promised to reimburse part of the cost of rectification. This has not been forthcoming I am presently in the process of mediation and will continue to chase for reimbursement, through the courts if necessary. Law states that reimbursement after the agreement of a sum… Read Full Review

Annon71's Comment

Written on: 08/07/2016

the above is my review: this issue has now been resolved.

Whilst the comment made above has now been resolved, I do not think I would use the superbike factory again.

Post sales support was quite poor. I'm sure others may recommend them but my experience was not one i would wish to repeat.

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★★★★★

“excellent service,excellent bike”

Written on: 23/05/2016 by Ajc1959 (1 review written)

Picked up gs1200 ,really good service well pleased,,helpful staff and good advice,will go again… Read Full Review

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★★★★★

“Helpful, friendly staff who are knowledgeable about sales ”

Written on: 22/05/2016 by Scottie1967 (1 review written)

The staff are always friendly and welcoming when I phoned inquiring about buying a bike and had the information at hand on the bike I was interested in. They also sent me more pictures on the bike I was interested in so I could study the bike at my own leisure. I couldn't visit the shop to look at the bike because I stay too far away from the store that's why I phoned. But the staff were very helpful… Read Full Review

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