written by JoselynFitch198 on 11/12/2015
Unless you want to end up in the loony bin.
The worst customer service I have ever experienced. So slow, a bunch of box-ticking idiots. Very hierarchical structure so you can't get to talk to anyone who can help, understandably the complaints team take weeks to look at anything presumably because they are overwhelmed with complaints from unhappy customers.
I have been with them for years and never had an issue before, I am not sure what has happened but you should be ashamed of your organisation. Really shocking. If I could give no stars I would.
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