Dreadful, shocking, shambles.Withdrew application after 2mth

Shockingly bad. They let me get all the way to solicitors stage before I found out that because I purposely didn't include my partner on the application (didn't need her credit so no point in having us both go through the pain) they hit me with a £100 fee and told me to get an independent solicitor to help us sign a certificate of execution which is another £300. At each and every step of the was I have quickly supplied proof of income, bills, ID the whole lot. Even had a post office counter sign some ID. Each and every time I supplied something they hit me with something else. When I call them its a 15min wait followed by a poor line to a foreign call center where the call taker hasnt got a clue and just keeps asking for more proof of income. I earn 45K per year and have no loans or debt. I only needed to borrow half of what im eligible for. I worked out that I had to go back to the start and include my partner (even though we didnt need her credit power), then the pain continued. We provided everything they needed and still received letters saying they needed this that and the other. We constantly rang them to ensure we'd given them everything and each time we hit walls. We went to HSBC branch this morning to provide yet more IT and guess what, they didnt have enough staff to photocopy a driving licence. Later in the day we received texts from HSBC saying that we must contact them, another call and another wall, this time they started asking questions about a £200 payment my missus made to "Next" Online, we explained what it was and yet more questions before I grabbed the phone and told them enough was enough and to cancel the application, I told them that the whole process had been handled appallingly and I'd never ever want to have anything to do with them. What a display of miscommunication, mixed with a foreign call center whos call takers are like robots with no clue reading from a handbook and repeated attempts at supplying the same ID multiple times, shame on you HSBC, what a JOKE!