written by Ellis438 on 03/04/2020
I am an existing client, and I have used Leap Finance to look at my options for remortgages several times. They have always given me good advice. Most recently, I wanted the best repayment mortgage with the option to pay lump sums without penalty – they came up with the best package to suit my needs. We would use them again, and I highly recommend them
written by PeytonMcHugh on 08/11/2019
We paid for a life time service with Leap and as part of that they arranged a household insurance policy for our home. We had a water leak and tried to claim on the policy. The policy turned out to be totally inappropriate for our property so was voided by the insurance company, leaving us without cover and no means to pay for the damage to our house. I tried to contact Leap numerous times, but they ignored me completely. For the last two years the matter has been investigated by the financial ombudsman who found in favour (Leap were uncooperative and did not assist the investigation). The Ombudsman ruled that Leap should pay us compensation. That was five months ago and we have received nothing. We are about to start legal proceedings to enforce the ombudsman decision. I hope that gives a flavour of the type of company that Leap are. Ineffecient, inept, uncooperative, and damaging to your finances, they have no regard for their customers whatsoever.
written by FisherThomson on 02/02/2019
I paid a lot of money £1500 for lifetime membership. I've never managed to get hold of them again..emailed..rang up...left messages..no reply..wasn't happy with my service so I have had to go to the ombudsmen for help..even they are having trouble contacting them..ombudsmen said if no reply soon...possible licence could be stopped for them..cannot get hold of them...nightmare..go some where reputable..
written by robertjudd on 02/11/2018
I have had the pleasure of dealing with the person I dealt with to sort out our remortgage. It has not been a straight forward transaction due to some of the stipulations and requirements we had on the remortgage. The person I dealt with took all this on board and gave a solution and when through no fault of her own this turned out to not be feasible she started again and sorted out another product which has now been completed. She has taken all the pain out of what could have been a tortuous process. This is not the first time I have used Leap for remortgaging and have been more than satisfied with the service ever time. I can not recommend the service received highly enough and will definitely use Leap again for any similar requirements.
written by Sheldon125 on 16/02/2018
After ringing 3 times and being promised a call back I sent an email to which they did not reply. I have still not had any contact with them.They take your money and then don't want to know. I am disgusted that a company can treated their customers this way. I would not recommend them to anyone.
written by nataliedrew on 26/01/2018
We are extremely frustrated and disappointed that after paying for a Will and Estate plan 8 months ago we are still not in receipt of one. Very disappointing service and still not getting any answers.
written by on 14/02/2017
I am disabled and also in the middle of a very acrimonious divorce. I knew how difficult it was going to be for me to obtain a mortgage. When I contacted Leap Finance I was at desperation point, but the adviser took the time to listen and offered reassurance. Whilst he did explain it would not be easy, he gave me his word that he would do everything he could to help me. The adviser went well above the call of duty when he also provided a Home Tracker Report which I took with me, on his suggestion, when I attended court for my divorce. It was this report which helped me secure a fair settlement figure. The adviser was particularly mindful of my physical and mental health and offered support at every stage. People are very quick to complain when something is not right. So equally, outstanding customer service should be acknowledged and rewarded. It is for this reason that I felt I had to write this review to express my sincere gratitude for the service I have received. I am aware of the amount of work the adviser did in order to secure my mortgage offer. It has been a difficult process but he persevered for me and I will be eternally grateful. I will not hesitate to recommend the adviser. I have already passed his details to my Solicitor who is equally impressed with the service I have received.
written by Beach251 on 19/07/2016
We dealt with a very pleasant adviser who was polite and professional from the outset, he was very in-depth and knowledgable . He answered all our questions and concerns.As a result we now have now a new mortgage on a fixed rate paying much less than before. Highly recommended A+
written by xxx1977xxx on 02/06/2016
I can honestly say the service from Leap Finance is very poor. Initially I dealt with a very nice gentleman over the phone who couldn't have been more helpful, very good product knowledge, and explained what was going on in the market. Arranged an appointment with a mortgage advisor for a time that suited our needs. On the evening of the appointment a lady called saying she was the diary manager said that the advisor was stuck in traffic and we would need to re-arrange as it was unlikely that he would get there on the time we agreed. Again she was very nice and helpful no problems there. When the advisor did come he seemed nice went through a meeting which went on for 2 and half hours, (we were told it would only take 45-60mins). Then we never heard from him again. He never answered any of my calls to find out what was going on. I rang the office and again they were very friendly think I spoke with the original gentleman that I had dealt with previously. Needless to say we went with a different broker.
written by michaeljohn12 on 07/05/2016
he was very polite, punctual and explained everything in detail so that we fully understood everything we were going for and what the process entailed as we were first time buyers and didn't have a clue! From day one they was prompt with relaying all information and getting the forms processed so that our mortgage went through smoothly and quickly! Good job guys.
written by EmanuelRussell on 01/03/2016
The service was really good, we needed extra cash to enable us to re decorate our home. The mortgage consultant was extremely helpful and went out his way to get the right lender. We felt financially safe in his hands and look forward to our future.
written by sthomas77 on 26/01/2016
Due to only being self employed for a few years i was very short of options for remortgaging and had been told i needed to wait longer by a few brokers. However during my first phone call from leap finance i was told they could definately help so made an appointment to see an advisor. The advisor was extremely knowledgeable and explained the shortcomings of my current mortgage before recommending a new deal, improved life insurance and an up to date will. They kept us up to date throughtout the process, we are very happy with the excellent service and i would recommend to anyone.
written by PNewton on 07/01/2016
Leap Finance helped us to get the best mortgage deal available and did all the paperwork from beginning to end. Couldn't be happier with their work, they took a lot of the stress out of the house move for us. They will also be there for us for the whole of our 23 year mortgage and will look at renewing mortgage deals whenever our current deal is up to ensure that we always get the best option. They also set up our house insurance and got a better deal for our pensions. We thought it a little pricey but worth every penny in the long run. Would highly recommend.
written by hayh0001 on 03/12/2015
After initially seeking a remortgage with my existing lender then trying another high street lender I was despondant that my particular needs could not be met. I then then went online through Moneysupermarket and was called back by Leap Finance. They say third time lucky...well it certainly was for me! I was contacted by a broker who arranged a home visit that was convenient for me. When the broker arrived he was friendly, polite and put me at ease immediately. He was extremely knowledgeable and was able to guide me through all my questions and took all my circumstances into consideration. The following day the broker recommended a mortgage for me which I was pleased with and decided to go ahead. From the first phone call to completion of my remortgage took a total of 3 weeks! Outstanding service and I would highly recommend Leap Finance to anyone who is seeking financial advice for whatever reason.
written by JamesWoodruff on 26/10/2015
From first contact Leap Finance have been excellent. Friendly, professional and made a complicated job of moving my mortgage and raising extra for our dream extension very easy. Our broker has been fantastic, letting us know every step of the way. I would recommend this particular employee to friends and family as I feel I can really trust him. Thank you leap Finance
written by Martini007 on 21/10/2015
We have used Leap Finance multiple times for our own mortgage and buy to lets,as well as all our insurance needs .We have always been very pleased with the service we have received. Their consultants have visited us every time we have asked them to. they are excellent in our experience and have always given us impartial advice. I would highly recommend them to anyone who is looking for financial advice
written by MarcusMacLeod1970 on 06/10/2015
Have recently remortgaged using Leap Finance and found the whole experience painless and ultimately very positive - despite the fact that they charge quite a substantial fee. Leap managed to get me a great deal, saving me £100's every month and also took all the legwork out of the process - filling in all forms and liaising with 3rd parties (lenders and solicitors) on my behalf. The advisor I dealt with had the initials KH - and I'd really like to thank him in particular as he was knowledgable, courteous and professional - and got the result that me and my family needed. Cheers Leap
written by SaundersAbbie on 07/08/2015
I recently re-mortgaged and felt a bit lost with the whole process, having not done it before. A man came to my house and made me feel instantly at ease, he listened to what I wanted and gave some initial advice. He wasn't pushy and he didn't rush me. He then went away and researched the market, came back to my house and took me through his findings. He had managed to secure a mortgage for me at the same monthly price I was paying, with 15 years taken off the mortgage! He had taken into account everything I had asked for. I didn't have to do anything when it was going through, he saw the whole process through for me, which is great when you have a busy job. I was incredibly impressed and will use them for all my future mortgage / re-mortgages.
written by finneyway on 27/07/2015
Original scope was to find a new mortgage rate and come across Leap Finance on the internet, initially I am very sceptical of starting anything of this level of commitment on-line but with only my initial details and requirements to be posted was called back straight away. Various home visits to discuss in great detail of our requirements on a very impartial level with the advisor. Leap Finance advisor worked and advised of specific deals to meet our personal needs for the future. Our original mortgage albeit what seems in comparison to be a good deal against other lenders at the time was not, Leap Finance found a deal which in effect saved 3 years off our mortgage term which was equivalent to well over £25K!! It is this level of service which a high street advisor will not work too, I seriously recommend anybody reading this review to at least sit down initially and see what savings Leap Finance can offer. Personal, professional, knowledgeable and out to concentrate on working on your financial needs and not that of a generic lender. Thank you.
written by Laineyc0106 on 24/07/2015
We have just completed a remortgage with Leap Finance and the service was excellent! Our adviser was extremely professional and also very friendly with nothing being to much trouble to explain and advise on. The mortgage was completed easily with no fuse or delays. Would definitely recommend them. I now feel I have a much better mortgage deal than before and will be paying it off in less time and now with a high street lender. Our adviser was very clear and up front and answered any queries or concerns we had open and honestly, with out placing any pressure on us to make any decisions we were unsure about has was my own previous experience in the past. So would recommend contacting Leap Finance for advice with no obligation or pressure .
Do you have a question about this product or company? Simply type it in the box below and one of our community will give you an answer
Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.
We will email you when the question is on the site
As rated by our community of reviewers
Missgreen's Response to nataliedrew's Review
Written on: 21/11/2018
We have also had this problem and have waited three years now, ours is now in the hands of the ombudsman and information comissioners office.
They took our money and three years on we have not received our original documents.
Don’t leave it as long as we have, they did not reyrn our calls or emails.