not up to their promises

I too read all the glowing references about this company, but my personal experience has been far from glowing. I approached them with a view to release equity on my home, and at first they were all sounding very efficient, and calling at very regular intervals, to explain the next stage of the process. However as the process progressed, at an extremely slow pace the calls ceased to happen, and I found myself being promised calls, that never materialised, and promises that were not kept. I was told at the outset that the whole process would take six weeks, well I am now on the tenth week and still no light at the end of the tunnel. I get calls from someone at age partnership asking how things are going, who then promises to chase up the problems, but surprise surprise nothing happens, and he does not seem to understand that telling someone you will ring them back, means simply that you ring them back. I could go on but suffice to say to anyone contemplating using Age Partnership, find a company that does care about its clients.