Very bad customer service..
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“Very bad customer service..”
★☆☆☆☆
written by 168Brown on 12/12/2019
My dear nan purchased her scooter for £3864..she very sadly passed away last month..
My nan had the scooter for 18 months.
It still has 2 year warranty..
We have tried to sell the scooter to help fund her funeral, she has no money because she invested it in this scooter of which she desperately needed.
I contacted many mobility scooter companies to try and sell the scooter, I was kindly advised they no one wants to buy quingo scooters and I would be lucky to get £100 for it..
I contacted quingo and explained what I was told. The staff were so rude and told me they do not buy back scooters even though they advertise selling second hand scooters on there web site..
Very unhelpful very rude.
There is no one who wants to purchased a quingo scooter..
I am very distressed so we have a scooter that was brought for £3864..that is pretty much un saleable, I don't have the time to wait for a private buyer...I need to raise funds to pay for her funeral..
Quingo were very unhelpful showed no compassion for our loss..
No company out side of quingo will buy or even entertain these scooters...as I said quingo advertise second hand scooters, but don't want to buy them back ???....
All they want is to take thousands of pounds off you and offer no help in reselling there products...knowing that no one will buy a quingo scooter...
Extremely upset with this company...DO NOT BUY A Quingo scooter..
I was told to try and sell it privately,
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Csdquingo's Comment
Written on: 16/12/2019
Hi As discussed on the phone call we had other scooter companies will obviously not be interested in buying a Quingo scooter !, the don't have the training or in-depth knowledge of our products and secondly they are in the market of selling scooters and want to sell you a new scooter although you are not in the market so they could say anything, you are correct we do sell reconditioned scooters on our website these are scooters that have been fully reconditioned after the contract hire period they have been leased out on then sold whilst on contract hire the scooters have been serviced and maintained to the highest standards so we are aware of the scooters condition.
As a company we did advise you how to sell the scooter however you did not have the time I do understand this and must on behalf of the company send our sincere condolences to you and your family for your loss, in speaking with you on the phone you expressed that your Nan had used the scooter and it had been a great asset in her latter years so I do feel as though this review is a little unfair given that a scooter review should be about the scooter and not the fact that we couldn't help in the repurchase of your Nan's scooter I would advise that you don't sell it for £100 though.