Poor Customer Service

Trade as Mobility Independence or British Mobility Healthcare but whichever it is they have no Customer Service whatever. Ordered a special cushion for my mum, order acknowledged and promised email on despatch. Sadly mum died, contacted British Mobility to cancel, no response - item arrived having been posted 2 days after they were advised of the situation, without notification of despatch. Have contacted them since, no response. I am left with the feeling they are a heartless organisation interested in only one thing - the sale.