BuzzBox - www.buzz-box.co.uk

They repaired a phone badly, it lasted 6 months and stopped working. when taking it back into them, they said they only guarantee their work for 90 days. So would have to pay another £80. We took it somewhere else, who advise the screen had been put on badly and repaired it for £30.

The staff was extremely rude and clearly incompetent.

Thank you

Absolutely smashed it, I was in a hurry the guy spoke to me within seconds of entering the store, got straight to work, diagnosed, removed and replaced my screen all within half an hour. Can’t rate them high enough, my type of people.

Cheers guys

The repair was completed in good time and social distancing measures were followed however shortly after my family members informed me of issues with my microphone. I had got back in contact with BuzzBox via email and stated the issues I was experiencing. They have since then being last month not got back to me. Shortly after that i started experiencing issues with my speaker to which there is no option at all to use either speaker on the phone.

This is a poor level of customer service and I would advise customers to think twice before using their repair store. I would suggest you pay the extra amount and have it repaired by Apple or an authorised repair store.

Called in at 9 o'clock to ask if they could unlock a Samsung galaxy s4. The guy behind the counter took all the relevant information and told me they could indeed unlock it. Told me to leave it with them and it would be ready in 2 to 3 hours, Excellent!! I thought.

2 and a half hours later I called back to collect my unlocked phone only to be told the engineer hadn't turned up for work. I asked for my phone back as I needed it.

I phoned again after lunch to enquire if the engineer had eventually turned up. He had!! Excellent,I thought,so I returned with my phone. Only one hour to unlock it this time, even better!

An hour later I returned to collect my unlocked phone only to be told they can't unlock it after all. They don't have the relevant software apparently. But it'd a Samsung galaxy s4??? Probably one of the most common photos around??? Nope sorry, total waste of a day

A very expensive and what I believe to be overpriced for the actual service and product received. It seems like they use the cheapest products and way of repairing. Definitely would not recommend this place unfortunately. Shame, one woman working there was actually very kind and helpful but I didn't pay a large some to have a nice chat. I thought going here would get me a quality repair when in actual fact it's double the price of anywhere else but nowhere near as good. Not happy!

DO NOT GO TO THIS SHOP FOR ANYTHING. ABSOLUTELY DISGUSTING SERVICE. I took my phone into buzzbox southend as it was water damaged and they was confident that it would be fixed and it would be £29.99. If it was not successful it would be £19.99 to collect. They phoned a few days later to say that it was successful but they had broken my screen so it didn't work therefore it wasn't successful which is no fault of mine so they wanted me to pay £85 for them to fix it which I wasn't going to pay, I was going to take it somewhere else. The lady on the phone said it would be £19.99 as they broke the screen. I went to collect the phone a few days after the call and they said it was not ready and said that it was my own fault for not phoning In even though they had already phoned to say that it was ready to collect within the next 30 days. I had to wait 30 minutes for them to fix it back together, I went to pay and she told me £29.99 which on the phone she said £19.99 when I questioned her she was very rude and defensive. I left the shop to go and get some more money as I needed my device, I phoned up whilst I was out to say that their charging me for a service they haven't fulfilled. The lady was shouting at me through the phone saying that they will now have to take the screen off that they have fixed on when on the phone before I told them not to put a screen on because I was not going to pay for their mistake. She then said that I had lied because I never spoke to her on the phone when I have my call history to show that I spoke to her for 6 minutes. She was not having any of it and was so rude and arrogant. I asked for a signed piece of paper to say when I fix the screen the phone will work because there is no other problems with it and she refused to give that to me. So I wasn't guaranteed that it was successful. I had no other option but to pay the £29.99 because I needed my device. Once I had paid she started to talk to her engineer about me with words such as "ridiculous" and "pathetic. When I was paying she was throwing the card machine around and slapping all of the paper work on the desk and raising her voice at me so I paid and left and have also taken this matter to the trading standards company. DO NOT GO TO THIS SHOP FOR ANYTHING. ABSOLUTELY DISGUSTING SERVICE.

I contacted Buzz Box to arrange repair of my Dell Streak 5, where the charger port was damaged and needed to be replaced. After a short phone call I placed my repair online, and send the package to them using Royal Mail Guaranteed Delivery (as recommended by Buzz Box).

The next day I first received an email confirming that the device had arrived, and confirming the physical conditions of the device. Than unfortunately I received another email about half an hour later, stating that after repair the defect was likely to reoccur, and that they could not provide a warranty on the repair.

They then offered to either return the device without repair, and refund my postage costs, or to go ahead with the repair without warranty.

I then contacted another repair company, who were happy to do the repair, and provide a 90 days warranty. I therefore asked Buzz Box to send back my phone and refund the money. They said they edit their website to accept this kind of repair in the future.

I received the phone back 3 days after I send it, and received the refund as well on that day later.

A reliable company, to bad they could not offer warranty on the repair, but good that they were honest about this.

All faults fixed perfectly. Constant e-mails updating me with progress. Overall very happy would recommend.

The qualtiy of service recieved from this shop is diabolical. I paid for my phone to be unlocked two months ago. After countless trips to the shop, being told they had at first lost my phone and then that it will "work tomorrow". I have tired over and over to establish why the serivce I have paid for isnt working.

Today I went to recieve a refund and was told by the rude unprofessional staff member that I needed my recipt. Instead I had my reference number, to which I was told that wouldnt suffice as they have no records older than one month.

The staff member hid behind 101 ecuses as to why he couldnt help me. And was in general conveyed himself in a repulsive, unhelpful and arogant way.

I will be returning tomorrow with the recipt. If I havent updated I will have recieved my refund

I have taken my iPhone 5S to buzz box twice now, both times for a new screen and both times the seal on the screen has come loose, causing my screen to only be half attached to the body of the phone.

I have now taken to my phone to apple, and the extra £9 was worth it, at least I know my phone will stay a useable standard.