I took out holiday insurance and broke my arm while I was on my trip. It has now been 3 months since I have raised a claim and have only received a refernece number which took 4 weeks to be emailed to me. I have sent them several emails with no replies and phoned countless times only to be told no-one was available and offered a call back which obviously hasn't happened. All I am looking to do is claim the money back I have already paid out in medical bills however this joke of a company do not seem the slightest part interested in trying to help. Please do not use this company!!! I would rather break another bone than ever deal with them again.

They will do anything to NOT TO PAY the claim and dismiss. If you’re strong and not willing to loose your money and ready to fight, then go and risk it with this…

My rucksack with laptop was stolen from my car when I went to shop for few minutes to buy flowers for my girlfriend. Black rucksack was in the back of the car with tinted windows, in space between driver seat and back passenger seat so wasn't visible. Car was locked - this was new rental car so it has Keyless entry systems using remote controller. The theft was recorder by witness, it was reported to police, police confirmed that the theft took place and they are investigating. Insurance company rejected the claim saying they policy wording say that "forced and violent entry into the vehicle is required". Police has confirmed that thieves can open cars with Keyless entry systems without damaging the car. I have Ultimate Insurance Cover for 2 business laptops for more then 5 years now so I have probably paid them more for having it insured over that period of time that the laptop was worth when brand new. All new cars has got remote controllers now to open the car!!! Thieves don't use screwdrivers, hammers or crow bars to break into vehicles any more!!!

Horrible customer service. I notice a lot of the positive reviews are from people that have never made a claim which makes sense as you'll have very little to do with Switched On/Taurus until you do. I paid for the insurance with a £50 excess as I have an iPhone and the only damage I usually get is a screen crack. When I claimed on the insurance I was charged £100 instead. This is because of a line in their terms and conditions that states that there is an early claim fee. I didn't see this and it is the responsibility of an insurer to be clear and not hide things to try and catch you out. Customer service were rude as they knew they had me in a difficult position as they were my insurer and I had a broken phone. I feel really taken advantage of and I would advise going with a more reputable insurer!!!

Approved my claim and took my excess money, to then only 30 minutes later receive an email saying the management was now reviewing the claim (after they had already approved it and sent me the documentation of approval). Like most insurance; a complete racket and moving the goalposts to suit. Also the phones you have to return for your claim get used for other replacement phone claims once repaired. So they not only taking your money they are making money of your devices for other claims. Disgusting.

I have bought a travel insurance and they covered nothing and refused to refund my money and I'm taking them to court. i gave them one star because I can't give them zero

I give 1 star because I cant give ZERO. They are refusing to pay my claim after a low life on a push bike has taken my Iphone off my hand in London, just because they dont want to pay, they will find anything not to pay you, no matter how much information you send them. I had 3 other friends who had past issues with holiday, etc with them and they all warned me, be careful they will make everything they can, not to pay you, I didn't want to believe it, but it happened. I am have now raised a complaint with the Financial Ombudsman and if it doesn't get resolved I will take them to court, because I know I can win. I've only just called them once, the rest of the communication was done via email. When I first called them I spoke to a guy on the 28th of July, he was the rudest and most unpleasant person you can talk to. AVOID, AVOID, AVOID even if it costs you a bit more somewhere else.

Useless company when it comes to loss and theft they take you to a 2 month period of document request and lost of time for the end telling you that they can continue with the claim. And forget about refund even if they didn't provide any service. Stay away from this company.

Don't be fooled - a company with an HQ can't be good, especially when I tried to make a claim that took a week to engender a response, and for which they seem to have forgotten all of the details I had typed in when enrolling. Alarms bells went off when their claims process letter gave a non-functioning link to a Samsung website and then asked for more bank account details and an upfront £50 before I sent my expensive phone off to some address that could be a bin bag in Minorca for all I knew. Run away as fast as you can!

Poor service when I tried to update my policies and then when I left the UK I emailed to cancel and they never responded, charged me for another month and then refused to refund me. Useless website too, not very secure at all.

Save yourself and avoid joining up. I wish I had read the reviews before I did. They might be cheaper but it's not worth it. Lost my phone and am now three weeks later has my claim been approved. They require so much documentation it's unbelievable. They wouldn't accept my bank statement as proof of address and kept asking for a utility bill, even though I kept replying that I don't pay utilities where I rent. Same thing with them wanting a letter from my SIM provider confirming details of the phone, which I had bought from the supplier so they didn't know the details of my phone. Endless back and forth and unanswered emails. They finally approved my claim but now won't replace my phone and instead are giving me an Amazon voucher for £60 less than the value of the phone so I'll have to buy a second hand one. They don't have any concept of customer service. Avoid them at all costs!!!

Please avoid at all costs! Not sure how they have received any more than one star! Zero stars would be my vote if I could. The worst insurance company I have ever dealt with in my whole life. I put a claim in 6 weeks ago and they company are making it very difficult for me to claim, even though I have provided all the relevant details many times over. May I add the details they require for a claim are very excessive, and I feel not all the details should be required? Especially photo ID? I've been paying the monthly premium for nearly two years, and they are refusing to let me claim for no good reasons. I'm still paying now and feel I'm am force to pay, until my claim has been resolved. It takes at least 4 days for them to reply to your emails, and when they do they ask you for documents you have already sent. When you call them you are on hold for at least 15 mins, and then told that the person dealing with your claim is not available and the call taker doesn't work on the same team so cannot help you. Never experience anything like this, I would in customer service myself and this service is shocking. I have followed the complaints procedure, and been advised it can take up to 8 weeks to resolve? As if in this day and age anyone can live without their mobile phone for that long.(This would be a total for 4 months from the start of my claim). My phone is vital for my daily needs! I have had to upgrade my phone which was still in contract, and spend money I can't really afford to be paying out leaving me out of pocket, when I thought the whole point of insurance was peace of mind. I feel like they just want me to give up on the claim so they don't have to pay out! I will be following this through until this is resolved.

They do not reply to emails and are not contactable. They just take your money !!!!!!!!

I cannot contact them by phone. The number is either unobtainable or 25 minutes to get through. The claims process is complicated. I have waited 4 days and still do not have a decision on whether my claim is accepted. I have abandoned the insurance route and I am having my phone repaired at a cost that is less than the excess

I upgraded my phone, at last, and needed to swap my insurance over. I found the customer support very helpful and efficient and managed to get my new phone on my policy with only a single call lasting less than 5 minutes. Found the person I spoke to very knowledgeable and friendly. Although I've not had to make a claim on my new phone (and hope I don't have to) I did make a claim on my old one which was dealt with very quickly and I was up and running again well inside a week.

AVOID this rip off company

I don't leave positive reviews except for exceptional service. I made a claim on my insurance as I smashed the screen on my Galaxy S5. I was able to make a claim online and each step was emailed to me. When I phoned, everyone I spoke to was extremely helpful and friendly and the phone was answered quickly. I sent my phone off for repair, the tracking said it was signed for at the repair centre on Monday. I expected to be waiting about a week and was completely amazed to get my phone back on Wednesday - 2 days after they got it! It's like new, I'm so pleased and would 100% recommend