written by EdinburghRosie on 10/08/2017
Because of the staggering incompetence and unhelpfulness of Virgin Mobile, who were unable to complete the routine task of providing me with an unlock code for my handset I had to use an unlock service. It was well worth it - for £16.99 they sent me all relevant codes and clear instructions on what to do to unlock my phone. I ordered the code yesterday evening, and it was sent to me mid morning, well within their advertised timescales. I shouldn't have had to pay for this service, but because of my useless ex-service provider it was money I was happy to spend. Perhaps I should send the bill on to Virgin Mobile?
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